Factoring & Property Services Team Leader

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 48,284 - 49,683; Full time

Job summary

The Scottish Federation of Housing Associations is seeking a dedicated Services Team Leader in Glasgow. This role involves managing the Factoring and Property Management Services, ensuring customer satisfaction, and developing team members' performance.

The ideal candidate should have at least 5 years of experience in factoring or property management and possess strong communication and organizational skills. This is a permanent, full-time position with a salary range of £48,284 - £49,683.

Qualifications

• Minimum of 5 years’ experience in a Factoring Department, Property Management Company, or Registered Social Landlord.
• Ability to manage multiple tasks simultaneously.
• Experience in performance and absence management.

Responsibilities

• Lead the Factoring team and ensure high levels of customer satisfaction.
• Manage systems and processes to maximize efficiencies.
• Produce quarterly billing and maintain service standards.

Skills

Excellent communication skills

Customer service skills

Team working skills

Strong IT skills

Organizational skills

Job description

The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management ofthird-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.

We are seeking a dedicated and proactive Services Team Leader, who will bethe key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.

The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills.

You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.

Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.

The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview.

The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.

Closing date for applications

Full salary & employment details

Permanent, Full Time
Grade 7/8
Salary Range - £48,284 - £49,683

Job Type

Full Time

Contact name:

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