Factoring Assistant – Fixed Term Contract – 9 months

New Gorbals Housing Association Ltd; Glasgow; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

New Gorbals Housing Association Ltd in Glasgow is recruiting a Factoring Assistant to support our services for factored owners and other non-SST tenures. You will be the first point of contact for customers and provide substantial administrative support to the service delivery.

The role requires knowledge of factoring legislation, strong verbal and written communication for estate management and repairs, and excellent policy writing and presentation skills.

Qualifications

• Experience understanding legislation related to factoring, shared ownership and Mid-Market Rent.
• Excellent verbal and written communication for estate management and repairs.
• Strong presentation and policy writing skills.

Responsibilities

• Be first point of contact for customers on factoring service issues.
• Provide significant administrative support to service delivery.
• Assist with estate management and repairs communications.

Skills

Factoring legislation knowledge

Communication skills

Policy writing

Job description

As a Factoring Assistant you will support the association in our delivery of services to our factored owners and other non-SST tenures within the community. You will be the first point of contact for customer in relation to the numerous and complex issues that arise through the delivery of this service and provide significant administrative support.

In addition, you will be able to demonstrate:

• Experience of understanding of relevant legislation relating to factoring, shared ownership and Mid- Market Rent.
• Excellent communication both verbally and written to effectively deal with estate management and repairs issues.
• Excellent communication, presentational and policy writing skills.

Salary: EVH Grade5, PA13 to PA16 £31,792 to £35,332

Please note the closing date is12 noon on Wednesday 11th November 2026. Location: 200 Crown Street, Glasgow, G5 9AY