Property Assistant

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Job summary

Queens Cross Housing Association is a dynamic social landlord in Glasgow. We are looking for a Property Assistant to support the Factoring Services team in delivering high-quality property management for around 2,700 homeowners.

You will coordinate repairs, help with estate management activities, and respond promptly to customer inquiries. The role requires excellent organisational and communication skills, the ability to prioritise and work with contractors, homeowners and other stakeholders in

Qualifications

• Experience in a busy, customer-focused environment with a varied workload.
• Experience coordinating repairs, maintenance, or property-related services.
• Excellent communication and interpersonal skills, in person, by telephone and in writing.
• Strong organisational skills with attention to detail and deadlines.
• Proactive, solution-focused, with sound judgement and teamwork ability.
• Good IT skills, including Microsoft Office, and accurate record-keeping.
• Basic knowledge of property maintenance or health and safety.

Responsibilities

• Deliver a responsive property management service by handling enquiries from homeowners, commercial tenants, contractors, and stakeholders.
• Coordinate repairs, maintenance, and insurance claims; keep customers informed throughout.
• Carry out estate, property, and pre- and post-repair inspections to maintain high standards across factored and commercial properties.
• Maintain records and complete administrative tasks in line with organisational procedures, policies, and health and safety requirements.
• Work collaboratively with colleagues, customers, and contractors to deliver high-quality, customer-focused services and support the effective operation of the Factoring Services team.

Skills

Customer service

Repair coordination

Communication

Organisational skills

Problem solving

MS Office

Property maintenance

Tools

MS Office

Job description

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, we have an exciting opportunity to join our Factoring Services department as a Property Assistant.

The Property Assistant plays a key role in delivering a high-quality property management service to approximately 2,700 homeowners on behalf of Queens Cross Factoring Ltd. Working as part of a small, supportive team, you will help ensure customers receive a responsive, professional, and efficient service by coordinating repairs, supporting estate management activities, carrying out property inspections, monitoring insurance claims, and responding to customer enquiries.

This is a varied, fast-paced, customer-facing role involving regular contact with homeowners, contractors, and other stakeholders. The successful candidate will have excellent organisational and communication skills, the ability to manage competing priorities, and a strong customer-first approach to delivering responsive, high-quality service.

Key Responsibilities

• Deliver a responsive, professional property management service by managing enquiries from homeowners, commercial tenants, contractors, and other stakeholders.
• Coordinate reactive repairs, maintenance, and insurance claims, ensuring work is progressed efficiently and customers are kept informed throughout.
• Carry out estate, property, and pre- and post-repair inspections to maintain high standards across factored and commercial properties.
• Maintain accurate records and complete administrative tasks in line with organisational procedures, policies, and health and safety requirements.
• Work collaboratively with colleagues, customers, and contractors to deliver high-quality, customer-focused services and support the effective operation of the Factoring Services team.

Essential Criteria

• Experience working in a busy, customer-focused environment, managing a varied workload and competing priorities.
• Experience coordinating repairs, maintenance, or property-related services.
• Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate confidently in person, by telephone, and in writing.
• Strong organisational skills, attention to detail, and the ability to prioritise work to meet deadlines.
• A proactive, solution-focused approach with sound judgement and the ability to work independently and as part of a team.
• Good IT skills, including Microsoft Office, and experience maintaining accurate records and using business systems.
• Basic knowledge of property maintenance, building construction, or related health and safety requirements.