Workflow Coordinator

Equans Group; Rotherham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount schemes

Gym discounts

Cycle to work scheme

Holiday purchase scheme

CSR days per year

Learning opportunities and training

Employee Referral Rewards

Employee networks access

24/7 Employee Assistance Program

Job summary

Equans is seeking a Workflow Coordinator for the Rotherham area on a 12-month FTC, full-time 40 hours per week. You will respond to customer enquiries, log and manage work orders in Maximo, and plan and dispatch maintenance with engineers and sub-contractors to meet SLA targets.

A focus on excellent service and administrative support is essential. You will prioritise workload, re-plan as needed, raise procurement as directed, and ensure safety, health, and quality procedures are followed across

Qualifications

• Experience in a customer service role.
• Proficient in IT, Microsoft Outlook and Office.
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.

Responsibilities

• First point of contact for calls and service requests by telephone and email.
• Log and track work orders in the CAFM system, updating status per SLA.
• Understand and apply SLAs, managing customer expectations.
• Dispatch calls to engineers, sub-contractors and site managers by skill and location.
• Re-plan/assign work to manage workload and priorities.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and dispatch resources to meet demand.
• Organise planned maintenance for engineers and sub-contractors.

Skills

IT literacy

Microsoft Outlook

Microsoft Office

Customer service experience

Excellent communication

Team working

Tenacity

Tools

Maximo CAFM

Job description

Equans is looking for a Workflow Coordinator to join the Rotherham, Bassetlaw and Barnsley contracts based at Venture House, Rotherham on a temporary basis (12 months FTC). This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. Reporting to the Workflow Manager, you will respond to, plan and organise the full cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned maintenance works to a number of engineers, sub‑contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

Workflow Coordinator

Company: EQUANS Salary: £26,436 to £26,436 a year Hours: Full-time Location: Rotherham, ROTHERHAM Job type: Contract Posting date: 3 Nov 2026 Closing date: 3 Dec 2026

What will you deliver?

• First point of contact for incoming telephone calls and service requests received by telephone and e‑mail from EQUANS staff and our customers.
• Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA’s).
• Understand, identify, and apply the SLA for each service request and set expectations with customers.
• Sort and dispatch call to engineers, sub‑contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
• Re‑plan/assign as required to manage workload and priorities of response.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and plan and dispatch operative/sub‑contract support to meet urgent demands.
• Organise planned maintenance for engineers, sub‑contractors, and site managers.
• Raise purchase requisition and/or purchase orders as directed.
• Ensure compliance with statutory and company procedures, across all functions within responsible areas.
• Collate accurate reports as required.
• Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
• Analysis of job history/running reports to avoid duplication.
• Promote customer feedback and surveys.
• Ad hoc administration duties.
• Ad hoc site visits – familiarisation visits to sites you are responsible for, meeting the team.
• Comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment.
• Highlight any potential SLA breaches to Jeopardy Supervisor.

What can we offer you?

• On offer is a competitive salary and benefit package, which includes; 24 days annual leave(+ public holidays).
• Life Cover equivalent to 1.5 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Proficient in the use of IT, Microsoft Outlook, and Office.
• Experience in a customer service role.
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.

Essential Criteria

• Proficient in the use of IT, Microsoft Outlook, and Office.
• Experience in a customer service role.
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.

Desirable Criteria

• Experience of the CAFM system (Maximo, ideally).

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambitionAt Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Proud member of the Disability Confident employer scheme