Work Flow Co-Ordinator

Equans Group; Brampford Speke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

24 days annual leave (+ public hols)

Life Cover 1.5x annual salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2 per year)

Learning opportunities and training

Job summary

Equans is seeking a Work Flow Co-Ordinator to join the team in Speke – Liverpool on a permanent, full-time basis (37.5 hours per week). The role involves responding to customer enquiries, planning and organising the full life cycle of facilities management work from enquiry to job completion, and ensuring SLA targets are met.

You will interpret and log work orders in the CAFM system (Maximo preferred), plan and dispatch reactive and planned maintenance to engineers, sub-contractors and site

Qualifications

• Experience interpreting and logging work order requests into CAFM systems.
• Understanding SLAs and setting customer expectations.
• Ability to schedule and dispatch engineers, sub-contractors and site managers.
• Strong customer service skills and IT proficiency.

Responsibilities

• Be the first point of contact for incoming calls and service requests by telephone and e-mail.
• Interpret and log work order requests, input details into CAFM and provide status updates until completion.
• Understand, apply and communicate the SLA for each service request to customers.
• Sort and dispatch calls to engineers, sub-contractors and site managers based on skill, location and service arrangements.
• Re-plan/assign as needed to manage workload and priorities of response.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and dispatch operative support to meet demands.

Skills

IT literacy

Microsoft Outlook

Microsoft Office

Customer service experience

Tools

Maximo CAFM

Job description

Equans is looking for a Work Flow Co-Ordinator to join our team in Speke - Liverpool on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

The role holder will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion.

Be expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned and corrective maintenance works to a number of engineers, sub-contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA's and providing administrative support where appropriate.

What will you deliver?

• First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
• Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA's).
• Understand, identify, and apply the SLA for each service request and set expectations with customers.
• Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
• Re-plan/assign as required to manage workload and priorities of response.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.

What can we offer you?

On offer is a competitive salary benefits package. which includes

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Ability to work as part of a busy team.
• Proficient in the use of IT, Microsoft Outlook, and Office.
• Experience of the CAFM system (Maximo, ideally) is highly desirable.
• Experience in a customer service role is highly desirable.
• Excellent communication skills.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

At Equans, we're committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.