Facilities Services Assistant

Rotherham Metropolitan Borough Council; Rotherham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a capable Facilities Services Assistant to join the Facilities Services team. The role focuses on providing comprehensive administrative support, handling data across multiple systems, and assisting with recruitment and helpdesk duties.

The post is temporary (initially 6 months), full-time (37 hours), with hybrid working arrangements after an initial training period.

Qualifications

• Has excellent administrative and organisational skills.
• Demonstrates strong attention to detail and accuracy.
• Confident using Microsoft Office applications, particularly Excel, Word and Outlook.
• Has experience of data entry and maintaining accurate records.
• Can handle confidential and sensitive information appropriately.
• Has excellent communication and customer service skills.
• Can manage competing priorities and work effectively under pressure.

Responsibilities

• Providing comprehensive administrative support across Facilities Services.
• Inputting, maintaining and updating data across systems and databases.
• Supporting the administration of employee absence management processes.
• Assisting with recruitment administration, including arranging interviews and records.
• Providing support to the Facilities Helpdesk and directing requests.
• Handling telephone, email and face-to-face enquiries professionally.
• Processing orders, service requests and invoices.
• Producing letters, reports and correspondence using Microsoft Office applications.
• Maintaining accurate records in line with data protection and audit requirements.
• Managing incoming and outgoing post and general office duties.
• Building positive relationships with colleagues, customers and external stakeholders.

Skills

Administrative skills

Data entry

Microsoft Office

Customer service

Attention to detail

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

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work_outline Basis Full time

Job profile for Facilities Services Assistant

Facilities Services Assistant

location_on Riverside House 06/09/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £26,340 - £26,472 (Pay award pending) Contractual hours 37 Basis Full time Region Rotherham Job category/type Administration/Clerical Date posted 21/08/2026 Job reference REQ23824

Job description

Directorate: Corporate Services

Temporary (Initially for 6 months), Full time, 37 hours per week, Monday to Friday 52 weeks per year

Hybrid Working Available Following Training Period (Minimum 3 days per week office-based)

Are you an organised and proactive administrator looking for a varied role within a busy and supportive team?

An exciting opportunity has arisen for a Facilities Services Assistant to join Rotherham Council's Facilities Services team. This is a fantastic opportunity for someone with strong administrative, customer service and IT skills who enjoys working in a fast-paced environment and takes pride in providing high-quality support.

As a Facilities Services Administrator, you will play an important role in supporting the day-to-day operation of the service, ensuring that administrative processes are delivered efficiently and accurately. You will work closely with colleagues, customers, contractors and stakeholders across a range of service areas, helping to ensure the smooth running of essential council services.

What You'll Be Doing

• Providing comprehensive administrative support across Facilities Services.
• Inputting, maintaining and updating data across a range of systems and databases.
• Supporting the administration of employee absence management processes.
• Assisting with recruitment administration, including arranging interviews, processing documentation and maintaining recruitment records.
• Providing support to the Facilities Helpdesk, responding to enquiries and directing requests appropriately.
• Handling telephone, email and face-to-face enquiries in a professional and customer-focused manner.
• Processing orders, service requests, invoices and other administrative documentation.
• Producing letters, reports, spreadsheets and correspondence using Microsoft Office applications.
• Maintaining accurate records in line with data protection, financial and audit requirements.
• Managing incoming and outgoing post and undertaking general office administration duties.
• Building positive working relationships with colleagues, customers and external stakeholders.

About You

We are looking for someone who:

• Has excellent administrative and organisational skills.
• Demonstrates strong attention to detail and accuracy.
• Is confident using Microsoft Office applications, particularly Excel, Word and Outlook.
• Has experience of data entry and maintaining accurate records.
• Can handle confidential and sensitive information appropriately.
• Has excellent communication and customer service skills.
• Can manage competing priorities and work effectively under pressure.
• Works well as part of a team and can also use their own initiative.
• Has a positive, flexible and professional approach to work.

What We Can Offer

In return, we offer:

• A varied and rewarding role within a friendly and supportive team.
• Hybrid and flexible working arrangements in line with the Council's Flexible Working Policy following the training period.
• Generous annual leave entitlement.
• Local Government Pension Scheme membership.
• Access to training and development opportunities.
• Valuable experience working within a large and diverse council service.

Additional Information

Please ensure that your supporting statement clearly demonstrates how you meet the essential criteria outlined in the person specification. Applications that do not address the essential criteria may not be shortlisted.

We reserve the right to close this vacancy early should sufficient applications be received. Early applications are therefore encouraged.

For an informal discussion about the role, please contact Keeley Harrison, Service Manager, via email at [e-mail]

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

Head Office

Riverside House
Main Street
Rotherham
S60 1AE

Benefits Package.doc

Job Profile Band D.docx