HR Technical Support Officer

Rotherham Metropolitan Borough Council; Rotherham; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a HR Technical Support Officer to join the HR Service Centre at Riverside House in Rotherham. The role provides technical second line system support for HR and Payroll, helping users and maintaining workflows and processes.

Contract is 15 months, full time (37 hours), with a flexible model including home and on-site working. You will handle data securely under GDPR, perform data loads, develop improvements, and document procedures for users and

Responsibilities

• Provide technical second line system support for HR and Payroll users.
• Assist with the build and maintenance of system workflows and processes.
• Undertake system housekeeping and complete batch data loads.
• Develop and test system improvements and create/maintain control documents (user guides, working instructions, FAQs).
• Ensure GDPR and data security practices are applied.

Job description

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work_outline Basis Full time

Job profile for HR Technical Support Officer

HR Technical Support Officer

location_on Riverside House 06/09/2026 HR Technical Support Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £28,598 - £31,022 (Pay award pending) Contractual hours 37 Basis Full time Region Rotherham Job category/type Human Resources Date posted 12/08/2026 Job reference REQ23761 Attachments Job profile Band F.docx Job profile About the Role of HR Technical Support Officer.docx Benefits Package.doc

Job description

Directorate: Corporate Services

Temporary Fixed Term (15 Months), Full time, 37 hours per week

Do you have a passion for helping customers, collaborating with colleagues and utilising systems expertise to continually improve HR and Payroll processes to deliver outstanding customer outcomes?

We are pleased to offer a great opportunity as a HR Technical Support Officer as part of the HR Technical Support and Management Information team within the HR Service Centre.

The HR Service Centre delivers payroll, and related services to Rotherham Council and to a range of external customers. It is a customer focused, fast moving and high-volume service, with around 20,000 salaries processed each month. Central to the effective delivery of the service is the HR and Payroll system and the successful applicant will help to maintain and develop the system and support its users (our customers).

The HR Service Centre currently operates a flexible working model which will include both home and office working on site at Riverside House in Rotherham. However, this could change at any time to meet changing business and service needs.

In this role you will be looking after our customers by providing technical second line system support, helping internal system users, assisting with the build and maintenance of system workflows and processes, undertake system housekeeping, complete batch data loads, develop and test system improvements and create and maintain control processes and associated documentation such as user guides, working instructions and FAQ’s.

If you thrive within a positive learning environment and team culture, canmanage a busy workload with minimal supervision, enjoy interaction withcustomers, and have a good working knowledge of GDPR and data security protocolswe would love to hear from you.

When submitting your application,pleaseremember togive examplesin the ‘Skills and Experience’ sectionof how you meet the essential shortlisting criterialisted on the firstpage of the Job& PersonProfile.

Please refer to the Job Profile and supporting document to learn more about this career opportunity.

For further details or to arrange an informal discussion, please contact Chris Mellor, Senior Customer Experience & Quality Specialist on 01709 289589 or [e-mail] .

In-person interviews for shortlisted candidates will take place on site at Riverside House in Rotherham week commencing 21 and 28 September.

The interview process will consist of a skills-based exercise, a panel interview with the opportunity for you to ask questions.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Head Office
Riverside House
Main Street
Rotherham
S60 1AE