Client Service Administrator

Bidvest Noonan; West Byfleet; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bidvest Noonan in the United Kingdom is seeking a Facilities Co-ordinator/Administrator to join the Operations Team. The role focuses on planned, preventive and reactive maintenance coordination, quotes, purchase orders and service requests across our client base.

You will work closely with the Helpdesk Manager, trade subcontractors and internal teams, providing timely, accurate administration, and maintaining high standards of service in a busy FM environment.

Qualifications

• Strong work ethic and team-oriented mindset.
• Excellent communication skills.
• FM/Services experience preferred.
• Ability to multitask and handle multiple requests.

Responsibilities

• First point of contact support to client enquiries via phone and email.
• Liaise with tradesmen and subcontractors to resolve client requests.
• Initiate and track quotations, raise purchase orders, and place orders for consumables.
• Track costs and labour for profitable quoted works.
• Provide back-up support during busy periods and holidays.
• Work within operations processes on internal software platforms.
• Report to the Helpdesk Manager and support the Operations Team.
• Maintain high standards and attention to detail in all tasks.

Skills

Communication skills

Multitasking

Teamwork

Initiative

Flexibility

Independent work

Job description

Shift: Monday to Friday from 8:30am - 4:30pm

To provide a multi-disciplined general maintenance service as part of the Operations Team primarily focusing on planned, preventative, reactive maintenance and quoted works across our client base. We are looking for a Facilities Co‑Ordinator/Administrator with a strong work ethic and a desire to work in a team environment.

Key Responsibilities

• Working in conjunction with and reporting to the Helpdesk Manager;
• First point of Contact Support to client enquiries, to respond to and resolve customer requests through telephone calls and email requests;
• Liaise with our skilled team of tradesmen and subcontractors in order to respond to and resolve client requests, while providing feedback to all at key stages;
• Initiate & track quotations, raise purchase orders, place orders for required consumables and services;
• Track various quoted works costs and labour to ensure delivery of Commercially Profitable quoted works in a timely manner;
• Provide back‑up support during busy periods, holiday/absence coverage of other Admin and to the general Operations Team;
• Working within operations processes on internal software platforms and CAFM systems;
• Do you have excellent communication skills?
• Are you dependable and flexible, ability to work independently as well as part of a team?
• Do you have the ability to handle multiple requests whilst retaining high standards and attention to detail?
• Do you have the ability to accurately complete tasks and responsibilities in a timely manner?
• Can you demonstrate a high level of initiative and be proactive?
• Are you well‑spoken and presented?
• Do you have previous experience in an FM/Services environment preferable although relevant equivalent experience to be considered?