Facilities Reception & Helpdesk Assistant (PT)

Transport for London; City Of London; On-site; GBP 11,000 - 14,000; Part time

Job summary

Greater London Authority is seeking a part-time Facilities Assistant to deliver front-line customer services, including reception, helpdesk and switchboard across City Hall and Union Street. The role supports national heritage sites and requires flexible hours across two shifts.

Your day will cover reception duties, FM helpdesk, switchboard, floor walks, fault reporting, CAFM usage and room bookings. Candidates with relevant FM experience and Level 2 qualification are ideal.

Qualifications

• Experience delivering front-line reception and switchboard services in a corporate environment.
• Understanding of facilities management services such as cleaning, catering, and health & safety.
• Ofqual Framework Level 2 qualification or equivalent in customer service; IOSHH managing safely preferred.
• Experience using CAFM and Microsoft Office Suite.
• Ability to analyse situations and provide timely solutions.

Responsibilities

• Provide Reception, FM Helpdesk and Switchboard services at City Hall and Union Street.
• Conduct floor walks and fault reporting.
• Manage room bookings and CAFM entries.

Skills

Reception

Switchboard

Helpdesk

FM knowledge

CAFM software

Microsoft Office

Problem solving

Education

Ofqual Level 2 (or equivalent)

IOSHH (preferred)

Tools

CAFM systems

Office software

Job description

Greater London Authority is seeking a part-time Facilities Assistant to deliver front-line customer services, including reception, helpdesk and switchboard across City Hall and Union Street. The role supports national heritage sites and requires flexible hours across two shifts.

Your day will cover reception duties, FM helpdesk, switchboard, floor walks, fault reporting, CAFM usage and room bookings. Candidates with relevant FM experience and Level 2 qualification are ideal.