Facilities Assistant

Randstad Construction & Property; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Travel expense reimbursement for off‑s

Full training and ongoing professional

Inclusive workplace culture

Job summary

Randstad CPE is seeking a Facilities Assistant to deliver front-of-house and facilities support across two London offices, Canary Wharf and King's Cross. The role includes reception duties, meeting room management, mail handling, and coordinating access control and security.

You will work with the Facilities Manager, maintain daily operations, handle inventory, assist contractors, and perform light/manual tasks. Occasional travel to other Southeast offices with expenses reimbursed.

Qualifications

• Front of House or Facilities Support experience in a corporate environment.
• Proficient with Microsoft Office.
• Strong customer service and face-to-face communication skills.

Responsibilities

• Act as the main reception contact, welcome visitors, and handle enquiries.
• Manage meeting room bookings and prepare/clear rooms.
• Handle mail, internal distribution, and general admin tasks.
• Issue staff access passes and liaise with site landlords.
• Maintain inventory and replenish supplies across sites.
• Identify and report maintenance issues; assist with contractors.
• Perform manual handling and use goods lifts for deliveries.

Skills

Front of House / Facilities Support

IT literacy

Customer service

Communication

Organisational skills

Education

BIFM / IWFM qualification

NVQ in Business Administration

First Aid or Fire Warden certification

Job description

Job Opportunity: Facilities Assistant

Location: Split between Canary Wharf & King's Cross, London (Occasional travel to other Southeast offices with expenses reimbursed)

Hours: 08:00 - 18:00, Monday to Friday (Occasional additional hours for cover as required)

Contract Type: Full-Time

About the Role

We are seeking an enthusiastic, dynamic, and customer-focused Facilities Assistant to deliver high-quality front-of-house and facilities support across two modern office spaces in Canary Wharf and King's Cross.

Working closely with the Facilities Manager and wider FM team, you will ensure our workplace environment is maintained to an exceptional standard, providing a welcoming, functional, and seamless experience for employees, clients, and visitors.

Key Responsibilities

• Front of House & Reception: Act as the main point of contact at reception, welcoming visitors, managing incoming enquiries, answering telephone calls, and monitoring the shared mailbox.
• Meeting Room & Hospitality Management: Oversee meeting room bookings, carry out operational checks on equipment, prepare and clear rooms, and organise hospitality or health and safety checks.
• Mailroom & Administrative Support: Manage daily incoming and outgoing post, internal distribution, and the hybrid mail system, while providing general administrative assistance to the FM team.
• Access Control & Security: Handle staff access pass issuing, manage building pass liaison with site landlords, and monitor visitor access.
• Stock & Consumable Control: Maintain inventory and replenish print stations, office supplies, and kitchen/tea point areas throughout the day.
• Building Maintenance & Contractor Support: Proactively identify and report maintenance issues through to resolution, assist with hard/soft FM contractors, and ensure site safety and compliance records remain up to date.
• Physical Duties: Perform manual handling tasks, standard heavy lifting when required, and use goods lifts to manage loading bay deliveries.

What We Are Looking For

Essential Experience & Skills:

• Prior experience delivering Front of House or Facilities Support in a corporate environment.
• Strong IT literacy, including proficiency with Microsoft Office applications.
• Outstanding customer service, interpersonal, and face-to-face communication skills across all organisational levels.
• Excellent written and verbal communication abilities.
• Strong organisational skills with the ability to manage varying workloads and work independently.

Desirable Qualifications:

• BIFM / IWFM qualification.
• NVQ in Business Administration or a related field.
• Valid First Aid or Fire Warden certification.

What We Offer

• Dynamic and collaborative working environment.
• Travel expense reimbursement for any off-site visits.
• Full training and ongoing professional support.
• Inclusive workplace culture committed to diversity and equal opportunity.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.