Facilities Porter

JLL; Maidenhead; On-site; GBP 12,000 - 18,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Site Porter to support daily setup and breakdown of all meeting, conference and event spaces. The role ensures rooms are prepared, presentable, and functional to deliver a seamless hospitality experience for clients.

The position requires basic computer skills and the ability to operate AV equipment, move furniture, and work with event teams. A high school diploma and strong customer service mindset are essential.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and hospitality enthusiasm.
• Basic computer skills (Microsoft Office, Outlook).
• Ability to learn and operate Audio Visual equipment.

Responsibilities

• Set up and break down meeting spaces according to client specifications.
• Ensure rooms are clean, stocked and ready for events.
• Safely move and arrange furniture and equipment as needed.
• Coordinate with onsite events teams and caterers.
• Report maintenance or safety issues to management.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Independent work

Teamwork

Hospitality mindset

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Audio Visual equipment

Job description

Job Summary

The Site Porter is responsible for executing the daily operational setup and breakdown of all meeting, conference, and event spaces. This role ensures that every room is perfectly presented, fully functional, and prepared according to client specifications to deliver a seamless, high-quality hospitality experience.

Key Responsibilities

• Ensures that meeting and event spaces are maintained in a clean and efficient manner, well stocked and ready.
• Handles set-up, breakdown, refreshing and resetting for all meeting and event spaces (tables, chairs, flipcharts, whiteboards etc)
• Safely maneuver and transport heavy furniture, stage panels, presentation equipment, and partition walls.
• Assist with coordinating activities of onsite meeting and events
• Facilitate/ assist food deliveries, escort external catering suppliers, and provide support.
• Operational knowledge of all relevant equipment within the meeting and event spaces
• Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service
• Identify and report maintenance issues, safety hazards, or broken equipment/furniture immediately to the Facilities/ Events Manager
• Assist the meeting and event coordinator/s
• Follow safety rules and safe working practices
• Performs all job responsibilities with initiative, integrity, and good judgement
• Performs other related duties as assigned

Qualifications

• High School diploma or equivalent
• Exceptional customer service skills with a passion for hospitality
• Must have basic computer skills (Microsoft office suite, Outlook)
• The ability to learn and carry out basic operational skills for Audio Visual equipment
• Good communication and interpersonal skills
• Strong attention to detail, ability to complete work accurately and efficiently
• Must be able stand/walk and lift up to 50 pounds and up to 75 pounds with assistance long periods of time
• Ability to work independently with little supervision
• Excellent service and teamwork skills; shows respect when dealing with customers and team members