Facilities Porter

Jones Lang LaSalle Incorporated; Taplow; On-site; GBP 21,000 - 26,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Site Porter to ensure daily operations of all meeting and event spaces are delivered to the highest hospitality standards. The role focuses on presentation, functionality, and client-specific setup to provide a seamless experience.

You will handle setup, breakdown, and refresh cycles, assist with catering coordination, and maintain equipment safety. Strong customer service and teamwork are essential in this fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Exceptional customer service skills with a passion for hospitality.
• Must have basic computer skills (Microsoft Office suite, Outlook).
• The ability to learn and carry out basic operational skills for Audio Visual equipment.
• Good communication and interpersonal skills.
• Strong attention to detail, ability to complete work accurately and efficiently.
• Must be able stand/walk and lift up to 50 pounds and up to 75 pounds with assistance long periods of time.
• Ability to work independently with little supervision.
• Excellent service and teamwork skills; shows respect when dealing with customers and team members.

Responsibilities

• Maintains meeting spaces in a clean, ready-to-use state.
• Sets up and breaks down for events including furniture and equipment.
• Safely moves heavy furniture and AV gear.
• Coordinates onsite meeting and event activities.
• Assists food deliveries and escorts catering staff.
• Reports maintenance issues and safety hazards.
• Supports the meeting and event coordinator as needed.
• Adheres to safety rules and acts with integrity.
• Performs related duties as assigned.

Skills

Customer service

Hospitality mindset

Communication

Attention to detail

Independence

Teamwork

Physical stamina

Education

High School diploma

Tools

Microsoft Office

Outlook

AV basics

Job description

The Site Porter is responsible for executing the daily operational setup and breakdown of all meeting, conference, and event spaces. This role ensures that every room is perfectly presented, fully functional, and prepared according to client specifications to deliver a seamless, high-quality hospitality experience.

Responsibilities

• Ensures that meeting and event spaces are maintained in a clean and efficient manner, well stocked and ready.
• Handles set-up, breakdown, refreshing and resetting for all meeting and event spaces (tables, chairs, flipcharts, whiteboards etc)
• Safely maneuver and transport heavy furniture, stage panels, presentation equipment, and partition walls.
• Assist with coordinating activities of onsite meeting and events.
• Facilitate/assist food deliveries, escort external catering suppliers, and provide support.
• Operational knowledge of all relevant equipment within the meeting and event spaces.
• Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service.
• Identify and report maintenance issues, safety hazards, or broken equipment/furniture immediately to the Facilities/ Events Manager.
• Assist the meeting and event coordinator/s.
• Follow safety rules and safe working practices.
• Performs all job responsibilities with initiative, integrity, and good judgement.
• Performs other related duties as assigned.

Qualifications

• High School diploma or equivalent.
• Exceptional customer service skills with a passion for hospitality.
• Must have basic computer skills (Microsoft office suite, Outlook).
• The ability to learn and carry out basic operational skills for Audio Visual equipment.
• Good communication and interpersonal skills.
• Strong attention to detail, ability to complete work accurately and efficiently.
• Must be able stand/walk and lift up to 50 pounds and up to 75 pounds with assistance long periods of time.
• Ability to work independently with little supervision.
• Excellent service and teamwork skills; shows respect when dealing with customers and team members.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.