Meeting & Events Porter

Splendid Hospitality Group; Greater London; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - earned wages access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Meeting & Events Porter for Hilton London Bankside in London. This permanent role supports the events operations team, delivering friendly service across meetings and functions, greeting organisers and guests, and helping events run smoothly from start to finish.

You will handle opening/closing duties, maintain cleanliness, and uphold a polished appearance while collaborating with colleagues to meet KPIs and ensure guest satisfaction.

Qualifications

• Customer-focused hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to work well in a fast-paced events environment.

Responsibilities

• Assist in delivering memorable events and service across all event areas.
• Greet organisers and guests, anticipate needs and respond promptly.
• Complete opening and closing duties, restock and maintain cleanliness while presenting professionally.
• Communicate effectively with organisers, colleagues and supervisors to ensure smooth operations.
• Provide exceptional, professional service throughout each event to ensure guest satisfaction.

Skills

Guest service mindset

Communication skills

Teamwork

Attention to detail

Job description

Meeting & Events Porter

Department: Meeting & Events - Operations

Employment Type: Permanent

Location: Hilton London Bankside

Compensation: £13.55 / hour

Description

Just like no two days are the same, no two events are alike. We are looking for someone who enjoys delivering exceptional service and creating memorable experiences for our guests. You’ll bring energy, professionalism, and attention to detail to every event, whether serving during intimate meetings or large-scale functions. Your ability to think on your feet, communicate clearly, and work both independently and as part of a team will help ensure that every event runs smoothly and exceeds expectations.

What You Will Do In This Splendid Role:

You will be part of the event operations team delivering memorable events and service across all our events areas. Here’s what you will be expected to do:

• Think on your feet to meet clients’ needs, anticipate and respond to guest needs promptly, maintaining a positive, can-do attitude.
• Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs.
• Complete opening and closing duties, including restocking, maintaining cleanliness, while maintaining as a polished and professional appearance.
• Communicate effectively with organisers, colleagues, and supervisors to ensure smooth event operations.
• Deliver exceptional, professional service throughout each event, ensuring guest satisfaction at every stage.

What Makes You Splendid:

We live by our values, and we’d love you to bring them to life every day:

• Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
• Honest - You’ll be part of a team that believes in doing the right thing.

We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.