Facilities Operations Team Lead - Customer Experience

Allegis Global Solutions; Warrington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

On-site parking

Gym facilities

Job summary

Allegis Global Solutions is recruiting for an on-site Facilities Coordinator in Warrington. You will lead a small multi-skilled team and coordinate day-to-day workplace operations, acting as a key link with engineers, vendors and internal teams to resolve issues quickly and maintain high service levels.

The role emphasizes KPI/SLA delivery, stakeholder relationships, and continuous improvement, with a focus on organization, planning and timely reporting.

Qualifications

• Minimum 2 years' experience in an administrative, operational support, facilities or workplace coordination role.
• Previous Engineering Helpdesk experience.
• Knowledge of engineering operations or maintenance environments.
• Strong leadership and people management capability.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience working with vendors, contractors and multiple stakeholders.

Responsibilities

• Support, monitor and coordinate a small team of multi-skilled operatives.
• Develop and maintain strong relationships with client stakeholders, landlords, managing agents and facilities vendors.
• Assist in managing on-site contractors and suppliers to ensure service delivery standards are met.
• Coordinate day-to-day facilities and workplace operations across the site.
• Support financial administration activities including purchase orders, invoices and reporting.
• Assist with the implementation and monitoring of business continuity and disaster recovery plans.
• Follow established escalation procedures and incident management processes.
• Support operational projects and continuous improvement initiatives.
• Prepare and maintain management reports and operational records.
• Drive achievement of KPIs and SLAs.
• Work closely with engineers, vendors and internal teams to ensure operational issues are resolved quickly.
• Maintain a high level of customer service for all internal and external stakeholders.

Skills

Leadership

People management

Communication

Organisation

Vendor management

Tools

Excel

Outlook

Word

Job description

Allegis Global Solutions is recruiting for an on-site Facilities Coordinator in Warrington. You will lead a small multi-skilled team and coordinate day-to-day workplace operations, acting as a key link with engineers, vendors and internal teams to resolve issues quickly and maintain high service levels.

The role emphasizes KPI/SLA delivery, stakeholder relationships, and continuous improvement, with a focus on organization, planning and timely reporting.