Facilities Operations Manager – Hard Services

OCS; Exeter; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Award-Winning Employer

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Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an experienced Operations Manager to ensure the delivery of Engineering Services Maintenance and Facilities Services on site in Exeter. The role focuses on coordinating teams, maintaining client compliance, and driving continual improvements in safety, quality, and efficiency.

You will lead a team of supervisors, manage performance metrics, and maintain strong client relationships while promoting a culture of safe, efficient operations and quality service delivery.

Qualifications

• Experience in operations management in hard services FM.
• Technical background, ideally electrical or mechanical.
• Good IT skills and familiarity with standard software.
• Strong interpersonal and customer relationship skills.
• Excellent presentation and communication abilities.
• Proven experience in leading a team.
• Fluent English in spoken and written form.
• Smart, presentable appearance and professional demeanor.
• Clean, full driving license.
• BIFM qualification desirable.

Responsibilities

• Ensure compliance with the client agreement for delivery of Engineering and Facilities Services on site.
• Communicate operational management deliverables to Supervisors and manage issues promptly.
• Review monthly performance data and implement action plans for deviations.
• Maintain liaison with the client regarding maintenance operations status.
• Lead daily Supervisors meetings on Operational Updates.
• Ensure commercial viability and growth of the contract.
• Champion the IMS Quality System and ensure compliance.
• Document initiatives and maintain records of achievements.
• Attend formal site meetings with the client.
• Plan maintenance activities to optimize manpower and shutdown usage.
• Oversee inventory management and storage of critical spaces.
• Audit staff performance and enforce quality workmanship and customer satisfaction.
• Manage emergency response procedures and escalation requirements.
• Promote safe working culture and compliance with Site Safety & Quality.
• Oversee sub-contractor controls, audits, and performance reporting.
• Support Authorised Person status and related responsibilities.
• Ensure technical staff induction and H&S Toolbox Talks.

Skills

Operations management

Technical background

IT skills

Interpersonal skills

Communication skills

Team leadership

English language

Driving license

Appearance

BIFM (desirable)

Job description

OCS UK & Ireland is seeking an experienced Operations Manager to ensure the delivery of Engineering Services Maintenance and Facilities Services on site in Exeter. The role focuses on coordinating teams, maintaining client compliance, and driving continual improvements in safety, quality, and efficiency.

You will lead a team of supervisors, manage performance metrics, and maintain strong client relationships while promoting a culture of safe, efficient operations and quality service delivery.