Regional Facilities Operations Manager

OCS; West of England; On-site; GBP 65,000 - 85,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced facilities operations leader to drive profitable, efficient and safe delivery across the South-West region. You will oversee cleaning, security and peripheral services, ensuring quality service delivery, accurate invoicing and timely cash collection in line with targets.

You will build strong client relationships, manage a dispersed workforce, and work with internal teams to ensure regulatory compliance, budgeting and cost control while pursuing growth

Qualifications

• Knowledge of soft services and delivery is essential.
• Experience of managing a multi site, service based, national, low margin business.
• Right to work in the UK.
• Self-motivated and results orientated with effective inter – personal skills and the ability to communicate at all levels.
• Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
• Ability to mentor and develop subordinates, counselling and coaching as necessary.
• High degree of interest in their own personal development and future career progression.
• Proven track record of management experience which has been gained ideally within the industry with full P&L accountability.
• Evidence of “hands-on” operational experience and a track record of successful client relationship management.
• Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
• Evidence of having grown the businesses for which P&L accountability is claimed above.

Responsibilities

• Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
• Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams and customer teams
• Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution
• Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the area
• Recruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the Area
• Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety
• Take an active part with Management in ensuring the retention of major contracts that come up for re-tender
• Liaise with other Facilities Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
• Have P & L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved

Skills

Multisite management

P&L accountability

People management

Client relationship management

Communication skills

Organised / prioritisation

Mentoring & coaching

Results oriented

Right to work in the UK

Job description

OCS UK & Ireland is seeking an experienced facilities operations leader to drive profitable, efficient and safe delivery across the South-West region. You will oversee cleaning, security and peripheral services, ensuring quality service delivery, accurate invoicing and timely cash collection in line with targets.

You will build strong client relationships, manage a dispersed workforce, and work with internal teams to ensure regulatory compliance, budgeting and cost control while pursuing growth