Facilities Officer

BARNARDO'S; Greater London; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Cycle to work

Discounts & cashback

Health cash plan

Job summary

Barnardo's is seeking a proactive Facilities Officer to support operations across our corporate property portfolio, ensuring safe, compliant and well-maintained workplaces. The role involves travel to offices such as Russell Square and Highbury & Islington, with occasional pre-planned weekend work.

You will assist with facilities operations, contractor coordination, health and safety compliance, utility management and reception support, delivering a high-quality service to colleagues and

Qualifications

• Experience in facilities, property, workplace or operational support environments.
• Understanding of building maintenance, contractor management and service delivery.

Responsibilities

• Support day-to-day facilities operations across Barnardo's House and other offices.
• Coordinate contractors and monitor service delivery for maintenance and compliance.
• Support health, safety and statutory compliance activities, inspections and audits.
• Manage facilities helpdesk requests and maintain high customer service standards.
• Oversee visitor management, reception, meeting room services and postal operations.
• Assist with financial administration including purchase orders, invoicing and records.
• Handle utilities administration including invoice validation and meter readings.

Skills

Facilities management

Contractor management

Customer service

MS Office

Organizational skills

Health and safety knowledge

Tools

Workplace management systems

Job description

Are you passionate about creating safe, efficient and welcoming workplaces?

We're looking for a proactive and customer-focused Facilities Officer to join our Property & Facilities team. This is a varied and rewarding role where you'll support the delivery of facilities operations and utilities management across Barnardo's corporate property portfolio, helping to ensure our buildings remain safe, compliant and well maintained.

This involves regular travel to corporate offices including Russell Square and Highbury & Islington andoccasional pre planned weekend work.

Working closely with the Programme Manager and wider Properties and Facilities Management colleagues, you'll provide a cohesive, responsive and customer-focused service to colleagues, visitors and contractors across our sites.

Whatyou'll be doing

• Supporting day-to-day facilities operations across Barnardo's House and other corporate offices.
• Coordinating contractors and monitoring service delivery to ensure maintenance and compliance activities are completed effectively.
• Supporting health, safety and statutory compliance activities, inspections and audits.
• Managing Facilities helpdesk requests and ensuring excellent customer service standards are delivered.
• Overseeing visitor management, reception support, meeting room services and postal operations when required.
• Supporting financial administration, including purchase orders, invoicing and record management.
• Taking day-to-day responsibility for utilities administration, including invoice validation, meter readings, supplier liaison and query management.
• Building strong relationships with colleagues, suppliers and stakeholders to deliver a high-quality facilities service.

About you

We're looking for someone who:

• Experience working in a facilities, property, workplace or operational support environment.
• Understands building maintenance, contractor management and facilities service delivery.
• Strong organisational and administrative skills with excellent attention to detail.
• Confident using Microsoft Office and workplace management systems.
• Experience managing multiple priorities and providing excellent customer service.
• Knowledge of health and safety, compliance requirements and utilities administration.
• Enjoys working collaboratively and building positive relationships with a wide range of stakeholders.

Why Barnardo's?

At Barnardo's, you'll be part of an organisation that makes a real difference to the lives of children and young people. You'll work alongside dedicated colleagues who are committed to creating safe, welcoming and effective workplaces that enable Barnardo's services to deliver their vital work.

Our Values

We are looking for someone who actively demonstrates Barnardo's values:

• Respecting the unique worth of every person
• Encouraging people to fulfil their potential
• Working with hope
• Exercising responsible stewardship

This is an excellent opportunity for someone looking to develop their career within Facilities Management while supporting a national charity that changes childhoods and changes lives.

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values.

We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line withour pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

• Reference number:23740
• Job Title:Facilities Officer
• Location:Barnardo House, Barkingside
• Contract type:Permanent
• Hours:36.25
• Salary:£27,554 - £31,455
• Closing Date:16 October 2026
• Interview Date:TBC