Facilities Officer (23740)

Barnardo's; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Barnardo’s is seeking a proactive Facilities Officer to support the delivery of facilities operations across its corporate offices, with travel to offices such as Russell Square and Highbury & Islington. The role involves weekend work on occasion and close collaboration with the Programme Manager and Facilities team.

You will coordinate contractors, manage the helpdesk, support H&S compliance, and oversee reception, meeting room services, utilities administration and financial admin.

Qualifications

• Experience in facilities, property, workplace or operational support.
• Understanding of building maintenance and service delivery.
• Strong organisational and administrative skills with attention to detail.
• Confident using Microsoft Office and workplace management systems.
• Experience managing multiple priorities with a focus on customer service.
• Knowledge of health and safety, compliance and utilities administration.
• Ability to collaborate and build relationships with a wide range of stakeholders.

Responsibilities

• Support day-to-day facilities operations across Barnardo's House and other corporate offices.
• Coordinate contractors and monitor service delivery for maintenance and compliance.
• Support health, safety and statutory compliance activities, inspections and audits.
• Manage Facilities helpdesk requests and maintain excellent customer service.
• Oversee visitor management, reception support, meeting room services and postal operations when required.
• Support financial administration including purchase orders, invoicing and record management.
• Take day-to-day responsibility for utilities administration: invoice validation, meter readings, supplier liaison.
• Build strong relationships with colleagues, suppliers and stakeholders to deliver high-quality facilities service.

Skills

Contractor management

Facilities operations

Customer service

Health & safety

Office administration

Stakeholder relationships

Job description

Are you passionate about creating safe, efficient and welcoming workplaces?

We're looking for a proactive and customer-focused Facilities Officer to join our Property & Facilities team. This is a varied and rewarding role where you'll support the delivery of facilities operations and utilities management across Barnardo's corporate property portfolio, helping to ensure our buildings remain safe, compliant and well maintained.

This involves regular travel to corporate offices including Russell Square and Highbury & Islington and occasional pre planned weekend work.

Working closely with the Programme Manager and wider Properties and Facilities Management colleagues, you'll provide a cohesive, responsive and customer-focused service to colleagues, visitors and contractors across our sites.

What you'll be doing

• Supporting day-to-day facilities operations across Barnardo's House and other corporate offices.
• Coordinating contractors and monitoring service delivery to ensure maintenance and compliance activities are completed effectively.
• Supporting health, safety and statutory compliance activities, inspections and audits.
• Managing Facilities helpdesk requests and ensuring excellent customer service standards are delivered.
• Overseeing visitor management, reception support, meeting room services and postal operations when required.
• Supporting financial administration, including purchase orders, invoicing and record management.
• Taking day-to-day responsibility for utilities administration, including invoice validation, meter readings, supplier liaison and query management.
• Building strong relationships with colleagues, suppliers and stakeholders to deliver a high-quality facilities service.

About you

We're looking for someone who:

• Experience working in a facilities, property, workplace or operational support environment.
• Understands building maintenance, contractor management and facilities service delivery.
• Strong organisational and administrative skills with excellent attention to detail.
• Confident using Microsoft Office and workplace management systems.
• Experience managing multiple priorities and providing excellent customer service.
• Knowledge of health and safety, compliance requirements and utilities administration.
• Enjoys working collaboratively and building positive relationships with a wide range of stakeholders.

Why Barnardo's?

At Barnardo's, you'll be part of an organisation that makes a real difference to the lives of children and young people. You'll work alongside dedicated colleagues who are committed to creating safe, welcoming and effective workplaces that enable Barnardo's services to deliver their vital work.

Our Values

We are looking for someone who actively demonstrates Barnardo's values:

• Respecting the unique worth of every person
• Encouraging people to fulfil their potential
• Working with hope
• Exercising responsible stewardship

This is an excellent opportunity for someone looking to develop their career within Facilities Management while supporting a national charity that changes childhoods and changes lives.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.