Facilities Management Systems Manager

Co-op; Manchester; Hybrid; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus scheme

28 days holiday

Pension with up to 10% employer

30% discount on Co-op products

Stream - pay advances

Virtual healthcare including GP & well

24/7 colleague support service

Training and development support

Cycle-to-work scheme

Job summary

Co-op in Manchester is seeking a Facilities Management Systems Manager to lead the technology underpinning our FM operation. You will own our FM platforms, ensuring reliability, effectiveness, and ongoing improvement while managing relationships with software providers.

Role spans FM, Property, Trading, Technology, Finance, Compliance and external partners, shaping the use of data, setting development roadmaps and driving user adoption for better decision-making.

Qualifications

• Experience managing CAFM, IWMS, or similar operational systems.
• Strong understanding of FM processes, including asset management, maintenance, compliance, and supplier workflows.
• Experience translating business needs into system improvements, process changes, and technical requirements.
• Knowledge of system testing, release management, and change governance.
• Strong data management and analytical skills.
• Experience managing a team.
• Experience managing suppliers and partners across multiple teams.
• Good communication skills, with the ability to influence and challenge constructively.

Responsibilities

• Lead and manage a team of Systems Analysts, setting clear objectives, and managing resources and workloads.
• Own the day-to-day performance, governance, and continuous improvement of our systems.
• Develop and maintain a prioritised systems roadmap aligned to business strategy, operational requirements, and user needs.
• Assess, challenge, and manage system change requests, making sure appropriate governance, testing, and approval processes are followed.
• Establish data quality standards and controls across property, asset, supplier, and compliance data.
• Lead user acceptance testing, defect management, release planning, and post-implementation reviews.
• Identify opportunities to simplify processes and improve system usability, efficiency, and adoption.
• Work with reporting and operational teams to improve access to data, insights, and performance reporting.
• Manage suppliers and support partners, monitoring performance, undertaking supplier relationship meetings and co-ordinating change activity.
• Create guidance, training, and support materials that help colleagues and partners get the most from our systems.
• Oversee support processes, risk management, access controls, and audit requirements, making sure systems remain secure and reliable.

Skills

Managing CAFM/IWMS systems

FM processes understanding

Translating needs to improvements

System testing & release management

Data management & analytics

Team management

Supplier/partner management

Strong communication

Tools

CAFM/IWMS tools

Job description

Facilities Management Systems Manager

Up to £60,000 plus great benefits (Work Level 5)

Manchester City Centre (hybrid working – splitting your time between home and the office)

We’re looking for a Facilities Management Systems Manager to lead the technology that underpins our Facilities Management (FM) operation. You’ll take ownership of our FM platforms, making sure they’re reliable, effective, and continuously improving to meet the needs of our business. We'll also look to you to manage effective relationships with our various software providers.

Working across Facilities Management, Property, Trading, Technology, Finance, Compliance, and external partners, you’ll play a key role in shaping how we use technology and data to manage our estate. From setting the systems development roadmap and governing change, to improving data quality and driving user adoption, you’ll help make sure colleagues have the tools and information they need to make confident decisions and deliver great outcomes.

If you’re passionate about systems, data, and creating better experiences for users, we’d love to hear from you.

Why this role matters

Our FM systems are critical to how we keep the buildings across our estate safe and compliant. These systems help us manage assets, monitor compliance, co-ordinate maintenance, manage capital projects and support day-to-day operational decision-making.

As Facilities Management Systems Manager, you’ll help create a single source of truth for FM by making sure our systems, data, and processes are robust, trusted, and fit for the future. Your work will enable us to ensure better decision-making, strengthen governance, and help drive improvements that support our colleagues, customers, and member-owners every day.

What you’ll do

• Lead and manage a team of Systems Analysts, setting clear objectives, and managing resources and workloads
• Own the day-to-day performance, governance, and continuous improvement of our systems
• Develop and maintain a prioritised systems roadmap aligned to business strategy, operational requirements, and user needs
• Assess, challenge, and manage system change requests, making sure appropriate governance, testing, and approval processes are followed
• Establish data quality standards and controls across property, asset, supplier, and compliance data
• Lead user acceptance testing, defect management, release planning, and post-implementation reviews
• Identify opportunities to simplify processes and improve system usability, efficiency, and adoption
• Work with reporting and operational teams to improve access to data, insights, and performance reportingManage suppliers and support partners, monitoring performance, undertaking supplier relationship meetings and co-ordinating change activity
• Create guidance, training, and support materials that help colleagues and partners get the most from our systems
• Oversee support processes, risk management, access controls, and audit requirements, making sure systems remain secure and reliable

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience managing CAFM, IWMS, or similar operational systems
• A strong understanding of FM processes, including asset management, maintenance, compliance, and supplier workflows
• Experience translating business needs into system improvements, process changes, and technical requirements
• Knowledge of system testing, release management, and change governance
• Strong data management and analytical skills
• Experience managing a team
• Experience managing suppliers and partners across multiple teams
• Good communication skills, with the ability to influence and challenge constructively

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Private healthcare
• An annual bonus scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process athttps://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing athttps://jobs.coop.co.uk/diversity-inclusion-wellbeing