Site Facilities Manager

OCS; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay

Job summary

OCS is seeking a Site Facilities Manager to take day-to-day responsibility for safe, compliant FM services across the contract in Manchester. You will lead hard/soft FM delivery, manage teams, contractors and warranties, and drive improvements to meet KPIs and client expectations.

You will oversee maintenance programmes, asset records and compliance reporting, while building strong relationships with stakeholders and ensuring value-for-money outcomes.

Qualifications

• Proven Facilities Management experience in a customer-facing environment.
• Strong understanding of Hard and Soft FM operations.
• Experience managing teams, contractors, and statutory compliance.
• Strong communication, leadership, and stakeholder management skills.

Responsibilities

• Lead delivery of integrated Hard and Soft FM services across the contract.
• Ensure KPIs, SLAs and customer service standards are met with proactive action.
• Develop operational teams and subcontractors to deliver high-quality service.
• Drive continuous improvement to enhance service delivery and efficiency.
• Ensure compliance with Health, Safety, Environmental and Quality management.
• Oversee planned and reactive maintenance and statutory inspections.
• Manage asset performance, records and lifecycle documentation.
• Act as primary operational liaison with the client and report on performance.
• Monitor subcontractor performance and ensure value-for-money delivery.
• Support contract financials through budgeting, procurement and cost control.
• Oversee quotation and delivery of additional works within budget and quality targets.

Skills

Facilities management

Team management

Stakeholder management

Communication

Leadership

Education

FM/Mechanical/ Electrical or Building Services qualification

IOSH Managing Safely

NEBOSH Certificate

HNC/HND in Engineering or Building Services

Water Management Qualification

Job description

About The Role:

The Site Facilities Manager will assume full responsibility for the day-to-day management of the building, ensuring safe, compliant and efficient delivery of Facilities Management services, achievement of contractual obligations, effective stakeholder engagement and continuous improvement of service performance throughout the lifecycle of the contract.

• Lead the delivery of integrated Hard and Soft Facilities Management services, ensuring safe, compliant and efficient operations across the contract.
• Ensure contractual KPIs, SLAs and customer service standards are consistently achieved, taking proactive action to address performance gaps.
• Manage and develop operational teams, including supervisors, engineers and specialist subcontractors, to deliver high-quality service outcomes.
• Drive a culture of continuous improvement, identifying opportunities to enhance service delivery, operational efficiency and customer satisfaction.
• Ensure full compliance with all statutory, regulatory, contractual and company requirements, promoting best practice in Health, Safety, Environmental and Quality management.
• Oversee the planning and execution of planned preventative maintenance, reactive maintenance and statutory inspection programmes.
• Manage asset performance, maintenance records and compliance documentation, supporting effective asset lifecycle and reliability strategies.
• Act as the primary operational liaison for the client, building strong stakeholder relationships and providing regular performance and compliance reporting.
• Monitor, audit and manage subcontractor performance to ensure service delivery standards, contractual obligations and value for money are achieved.
• Support the financial and commercial performance of the contract through budget management, procurement activities, cost optimisation initiatives and the identification of growth opportunities.
• Manage the quotation, approval and delivery of reactive and additional works, ensuring projects are completed safely, on time, within budget and to the required quality standards while supporting contract growth opportunities.

Knowledge & Experience

Essential

• Proven Facilities Management experience in a customer-facing environment.
• Strong understanding of Hard and Soft FM operations.
• Experience managing teams, contractors, and statutory compliance.
• Strong communication, leadership, and stakeholder management skills.

Desirable

• Experience in defence, government, or critical environments.
• Knowledge of CAFM systems, asset management, and lifecycle planning.

Qualifications

Essential

• Relevant FM, Mechanical, Electrical or Building Services qualification (or equivalent experience).
• IOSH Managing Safely (or equivalent).

Desirable

• NEBOSH Certificate.
• HNC/HND in Engineering or Building Services.
• Water Management Qualification.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.