Facilities Management Systems Lead — Data & Governance

Co-op; Manchester; Hybrid; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus scheme

28 days holiday

Pension with up to 10% employer

30% discount on Co-op products

Stream - pay advances

Virtual healthcare including GP & well

24/7 colleague support service

Training and development support

Cycle-to-work scheme

Job summary

Co-op in Manchester is seeking a Facilities Management Systems Manager to lead the technology underpinning our FM operation. You will own our FM platforms, ensuring reliability, effectiveness, and ongoing improvement while managing relationships with software providers.

Role spans FM, Property, Trading, Technology, Finance, Compliance and external partners, shaping the use of data, setting development roadmaps and driving user adoption for better decision-making.

Qualifications

• Experience managing CAFM, IWMS, or similar operational systems.
• Strong understanding of FM processes, including asset management, maintenance, compliance, and supplier workflows.
• Experience translating business needs into system improvements, process changes, and technical requirements.
• Knowledge of system testing, release management, and change governance.
• Strong data management and analytical skills.
• Experience managing a team.
• Experience managing suppliers and partners across multiple teams.
• Good communication skills, with the ability to influence and challenge constructively.

Responsibilities

• Lead and manage a team of Systems Analysts, setting clear objectives, and managing resources and workloads.
• Own the day-to-day performance, governance, and continuous improvement of our systems.
• Develop and maintain a prioritised systems roadmap aligned to business strategy, operational requirements, and user needs.
• Assess, challenge, and manage system change requests, making sure appropriate governance, testing, and approval processes are followed.
• Establish data quality standards and controls across property, asset, supplier, and compliance data.
• Lead user acceptance testing, defect management, release planning, and post-implementation reviews.
• Identify opportunities to simplify processes and improve system usability, efficiency, and adoption.
• Work with reporting and operational teams to improve access to data, insights, and performance reporting.
• Manage suppliers and support partners, monitoring performance, undertaking supplier relationship meetings and co-ordinating change activity.
• Create guidance, training, and support materials that help colleagues and partners get the most from our systems.
• Oversee support processes, risk management, access controls, and audit requirements, making sure systems remain secure and reliable.

Skills

Managing CAFM/IWMS systems

FM processes understanding

Translating needs to improvements

System testing & release management

Data management & analytics

Team management

Supplier/partner management

Strong communication

Tools

CAFM/IWMS tools

Job description

Co-op in Manchester is seeking a Facilities Management Systems Manager to lead the technology underpinning our FM operation. You will own our FM platforms, ensuring reliability, effectiveness, and ongoing improvement while managing relationships with software providers.

Role spans FM, Property, Trading, Technology, Finance, Compliance and external partners, shaping the use of data, setting development roadmaps and driving user adoption for better decision-making.