Facilities Helpdesk Specialist – Planon & CAFM Pro (London)

Capital City College; Enfield; On-site; GBP 28,000 - 32,000; Full time

Job summary

Capital City College is seeking a Facilities Helpdesk Operative to join our London-based team on a full-time, permanent basis. You will be the first point of contact for estates and facilities queries, triaging requests and coordinating with on-site teams and contractors to keep operations running smoothly.

You will work with CAFM systems, prioritise tasks according to KPIs and SLAs, and help ensure a safe, efficient and supportive environment for students and staff across our campuses.

Qualifications

• Experience in a Facilities Helpdesk role.
• Strong organisational skills and the ability to manage multiple tasks with accuracy.
• Clear and professional communication skills.
• Confident working with CAFM systems and Facilities Helpdesk processes.

Responsibilities

• Provide first-line helpdesk support and serve as the first point of contact for estates and facilities management requirements.
• Triage and prioritise reactive jobs and share day-to-day work orders with the on-site team and contractors.
• Process reactive and planned estates and facilities work orders and assign them to relevant teams and contractors.
• Liaise with contractors for quotes when required and track attendance and reporting.

Skills

Organisation

Communication

Planon

CAFM software

Facilities helpdesk

Proactive attitude

Tools

Planon software

Job description

Capital City College is seeking a Facilities Helpdesk Operative to join our London-based team on a full-time, permanent basis. You will be the first point of contact for estates and facilities queries, triaging requests and coordinating with on-site teams and contractors to keep operations running smoothly.

You will work with CAFM systems, prioritise tasks according to KPIs and SLAs, and help ensure a safe, efficient and supportive environment for students and staff across our campuses.