Helpdesk Operative

Capital City College; Enfield; On-site; GBP 28,000 - 32,000; Full time

Job summary

Capital City College is seeking a Facilities Helpdesk Operative to join our London-based team on a full-time, permanent basis. You will be the first point of contact for estates and facilities queries, triaging requests and coordinating with on-site teams and contractors to keep operations running smoothly.

You will work with CAFM systems, prioritise tasks according to KPIs and SLAs, and help ensure a safe, efficient and supportive environment for students and staff across our campuses.

Qualifications

• Experience in a Facilities Helpdesk role.
• Strong organisational skills and the ability to manage multiple tasks with accuracy.
• Clear and professional communication skills.
• Confident working with CAFM systems and Facilities Helpdesk processes.

Responsibilities

• Provide first-line helpdesk support and serve as the first point of contact for estates and facilities management requirements.
• Triage and prioritise reactive jobs and share day-to-day work orders with the on-site team and contractors.
• Process reactive and planned estates and facilities work orders and assign them to relevant teams and contractors.
• Liaise with contractors for quotes when required and track attendance and reporting.

Skills

Organisation

Communication

Planon

CAFM software

Facilities helpdesk

Proactive attitude

Tools

Planon software

Job description

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Facilities Helpdesk Operative to support and drive key operational functions, helping shape the future of education in the heart of London.

About The Role

This role is offered on a full-time, permanent basis.

As a Facilities Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

You will provide first-line helpdesk support to and provide the first point of contact for a variety of estates and facilities management requirements and administration.With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution.Working with our Computer Aided Facilities Management (CAFM) system you will triage and prioritise reactive jobs and ensure day to day works orders are shared with the correctProcessing reactive and planned estates and facilities work orders and assigning them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Ensuring all tasks have correct priority status assigned to them, prior to issuingLiaise with contractors where work orders cannot be completed by the on-site estate and facilities team, and request quotes where required and chasing contractors in relation to attendance and issuing reports.

Our aim is to provide a seamless service to our students and staff ensuring they have a safe and inspirational experience every day

About The Team

You will join a friendly, professional team committed to delivering high-quality support across the college.

Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic and supportive team of 4 colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

About You

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• Confidence working with CAFM systems and Facilities Helpdesk processes, including experience in using and interrogating Planon software
• A proactive attitude and a willingness to learn and adapt
• Experience in a similar Facilities Helpdesk role
• Most importantly, you’ll be ready to make a positive contribution to our college community.

About Us

Capital City College (CCC),one of the UK’s largest FE colleges in London. This influential group supports over35,000 studentsbased across 12 London campusesannually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management.

Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.

CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that’s uniquely yours.

As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.

Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.

As teachers and staff, we’re all driven by you –getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.

Real-life learning

Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community

Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons

Innovating and inspiring, we help you become and achieve more than you thought was possible.