Facilities Helpdesk Specialist

Capital City College Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

LGPS

TELLUS

Cycle to Work

Season ticket loans

Eye tests

Vaccinations

Medicash

Annual leave + Relaxation Day

CPD days

Job summary

Capital City College Group in London is seeking a Facilities Helpdesk Operative to join our estates team on a full-time, permanent basis. You will be the first point of contact for facilities requests and will triage, assign, and monitor work orders with contractors and on-site teams.

We value proactive, customer-focused staff who can navigate CAFM systems (Planon) and deliver efficient service to students and staff, helping keep our campuses safe and well-maintained.

Qualifications

• Strong organisational skills and ability to manage multiple tasks.
• Clear and professional communication skills.
• Experience with CAFM systems, especially Planon.
• Proactive attitude and willingness to learn.
• Experience in a Facilities Helpdesk role.

Responsibilities

• Provide first-line helpdesk support for estates and facilities requests.
• Deliver friendly, proactive service and advise on solutions.
• Triage and prioritise reactive jobs using CAFM.
• Process reactive and planned work orders to on-site teams or contractors.
• Ensure tasks have correct priority before issuing.
• Liaise with contractors for quotes and attendance.

Skills

Organisational skills

Communication skills

CAFM systems

Facilities Helpdesk processes

Tools

Planon software

Job description

Capital City College Group in London is seeking a Facilities Helpdesk Operative to join our estates team on a full-time, permanent basis. You will be the first point of contact for facilities requests and will triage, assign, and monitor work orders with contractors and on-site teams.

We value proactive, customer-focused staff who can navigate CAFM systems (Planon) and deliver efficient service to students and staff, helping keep our campuses safe and well-maintained.