CAFM & Compliance Helpdesk Specialist

Savills plc; South Ockendon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Savills plc in the United Kingdom is seeking a HelpDesk operative to support reactive and planned maintenance and Health & Safety compliance at the Centre. You will log information on CAFM systems, monitor audits, and liaise with Fire, H&S and Technical teams to ensure timely completion of tasks.

The role requires excellent customer service, strong communication, and the ability to work in a busy office environment. Salary £29,406 with a 40-hour rota including weekends.

Qualifications

• Excellent customer service skills with experience handling internal and external clients.
• Polite, professional, articulate, outgoing and a confident written and verbal communicator.
• Strong interpersonal skills and ability to work well in a team.
• Ability to prioritise workload and meet daily demands, whether solo or in a team.
• Proficient in Microsoft Office and CAFM systems (Concept, C-tracker).
• Adaptable and flexible in a busy multi-skilled office environment.
• Excellent attention to detail and presentation.
• Understand confidentiality when handling information.
• IOSH qualification, or commitment to achieve within 3 months.

Responsibilities

• Develop close relationships with internal customers and service providers to understand business needs.
• Present outputs of Fire, H&S and Technical Services to a high standard and timely.
• Work with teams to ensure a smooth, seamless service.
• Provide input, monitoring and reporting to CAFM systems and contractor trackers.
• Data input and monitoring of CAFM tasks, resource allocation and close-out for contractors and internal resources.
• Ensure handovers to tenants/contractors are recorded and utility COTs completed accurately.
• Monitor CAFM SLA performance and follow up actions, noting delays.
• Assign and manage tasks to subcontractors and close out with required certificates and reports.
• Support Health, Safety & Fire activities and incident investigations.

Skills

Customer service

Communication

Interpersonal skills

Workload prioritisation

Office software

Adaptability

Attention to detail

Confidentiality

Education

IOSH qualification

Tools

CAFM Concept

CAFM C-tracker

Microsoft Office

Excel

Word

Job description

Savills plc in the United Kingdom is seeking a HelpDesk operative to support reactive and planned maintenance and Health & Safety compliance at the Centre. You will log information on CAFM systems, monitor audits, and liaise with Fire, H&S and Technical teams to ensure timely completion of tasks.

The role requires excellent customer service, strong communication, and the ability to work in a busy office environment. Salary £29,406 with a 40-hour rota including weekends.