Help-Desk Operator

Daniel Owen Ltd; Salford; Presencial; GBP 18.000 - 20.000; A tiempo parcial

Descripción de la vacante

Daniel Owen Ltd is seeking a Helpdesk Administrator to join a busy and supportive team in Salford. You will handle customer enquiries, log service requests and ensure every query is recorded and progressed accurately.

The role suits someone with customer service, administration, helpdesk or scheduling experience who is looking for longer-term potential. Start immediately or after notice period; hours are Monday to Friday, 8:30am–5:00pm, with a temporary contract of 3–6 months and pay of

Formación

• Previous helpdesk, customer service or administrative experience.
• Strong communication and customer service skills.
• Confidence using computer systems and databases.
• Good attention to detail.
• Ability to plan, prioritise and manage a busy workload.
• A hardworking, positive and dependable approach.

Responsabilidades

• Answering customer enquiries.
• Logging service requests accurately on internal systems.
• Providing customers with clear and professional updates.
• Maintaining accurate records and updating information when required.
• Working towards agreed customer service and performance targets.
• Liaising with customers, suppliers and internal teams.
• Helping the wider team provide a smooth and efficient service.

Conocimientos

Customer service

Administration

Data entry

Communication

Attention to detail

Herramientas

CRM software

Database systems

Descripción del empleo

Helpdesk Administrator | Salford

£12.71-£14.24 per hour | Monday to Friday | 3-6 months temporary contract

We're recruiting for a Helpdesk Administrator to join a busy and supportive team in Salford. You'll be responsible for handling customer enquiries, logging service requests and making sure each query is recorded and progressed accurately.

This would be an ideal opportunity for someone with customer service, administration, helpdesk or scheduling experience who is looking to secure a role with longer-term potential.

Role details

• Location: Salford
• Hours: Monday to Friday, 8:30am-5:00pm
• Pay: £12.71-£14.24 per hour
• Contract: Initially 3-6 months, with the possibility of extension
• Start: Immediate or following your notice period

Your responsibilities

• Answering customer enquiries.
• Logging service requests accurately on internal systems.
• Providing customers with clear and professional updates.
• Maintaining accurate records and updating information when required.
• Working towards agreed customer service and performance targets.
• Liaising with customers, suppliers and internal teams.
• Helping the wider team provide a smooth and efficient service.

About you

You'll ideally have:

• Previous helpdesk, customer service or administrative experience.
• Strong communication and customer service skills.
• Confidence using computer systems and databases.
• Good attention to detail.
• The ability to plan, prioritise and manage a busy workload.
• A hardworking, positive and dependable approach.