Facilities Manager

AJ Chambers ®; Cheltenham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Autonomy in projects

Job summary

A top law firm in Cheltenham is seeking a Facilities Manager to oversee the Cheltenham Office's operations. Responsibilities include managing the helpdesk and ensuring compliance with best practices. Ideal candidates will have experience in a Facilities Helpdesk environment and strong organisational skills. This role offers competitive salary and benefits, with room for project involvement.

Qualifications

• Proven experience within a Facilities Helpdesk (or similar) environment.
• Prior administrative experience in Facilities, ideally gained within a professional environment.
• A working knowledge of Microsoft packages.

Responsibilities

• Manage the Cheltenham Facilities Helpdesk efficiently.
• Support the Head of Facilities with projects and tasks.
• Ensure compliance with legislation and best practices in FM.
• Lead on service delivery, coordinating with the Facilities team and Cheltenham office.
• Implement and manage Helpdesk procedures to prioritise reactive and planned activities.
• Collate and present monthly Facilities Helpdesk reports.

Skills

Organisational skills

Communication skills

Initiative

Vendor Liaison

Team Leadership

Tools

Microsoft packages

Job description

Overview

This range is provided by AJ Chambers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from AJ Chambers

Principal Consultant | Legal Secretaries | Paralegal | HR | Business Support | London | Essex

Are you looking for a Facilities role? Do you have previous experience working in the legal or professional services firm?

I have a Facilities Manager role in a top Law Firm based in Cheltenham who will be responsible for the day to day running of the Cheltenham Office.

Main duties will include but not limited to:

• Manage the Cheltenham Facilities Helpdesk, ensuring efficient handling of queries related to heating, reactive works, access requests, administration, and general building maintenance.
• Maintain a communication line to the Cheltenham Head of Office
• Plan and organise daily FM helpdesk operations, including liaising with external contractors.
• Take the lead on service delivery, coordinating and communicating with the wider Facilities team and Cheltenham office.
• Implement and manage Helpdesk procedures, such as permit-to-work processes, to prioritise reactive and planned activities.
• Collate and present monthly Facilities Helpdesk reports.

Facilities Operations & Support:

• Support the Head of Facilities, Director of ICS with Cheltenham and firmwide projects, day-to-day tasks, and innovative ideas aligned with the Firm’s values.
• Assist with the management of FM services, including Helpdesk, General Office, Archives, Reception and Facilities Assistant
• Ensure the Facilities team is prepared for meeting room setups and planned activities for the week ahead.
• Supervise weekend and out-of-hours works and office moves.
• Provide cover for the FM team during lunch breaks and periods of absence.
• Attend ICS/Facilities team meetings and provide updates
• Manage the Cheltenham aspects of the M&E contract, ensuring KPI compliance, adherence to the planned preventive maintenance schedule, and logging issues with appropriate SLAs.
• Oversee the Cheltenham Cleaning contract, ensuring regular meetings with the account manager, monitoring KPIs, and scheduling periodic cleaning programs.
• Manage the stationery contract, reviewing orders, scheduling monthly meetings, reviewing reports, and approving invoices.
• Engage with the Building landlord when required.

Compliance & Best Practices:

• Ensure compliance with legislation and best practices in FM areas, particularly M&E and building functions, and maintain related records and systems.
• Contribute to ISO 14001 standards and the Environmental Management System (EMS), supporting the firm’s sustainability goals through effective facilities management practices.
• Manage the Security Access System, ensuring GDPR and information security compliance.
• Oversee the security system access database, conducting regular audits.
• Team Management & Development
• Conduct regular one-to-one catch-up meetings with the team to support performance.
• Maintain up-to-date records of holiday/absence and arrange necessary cover for the FM team.

Qualifications and Experience

• Proven experience within a Facilities Helpdesk (or similar) environment
• Prior administrative experience in Facilities, ideally gained within a professional environment
• A working knowledge of Microsoft packages

Person Specification

• Highly motivated individual who will be able to use own initiative
• Organised and Methodical
• Good communication skills both oral and written, with the confidence to liaise with personnel at all levels of the Firm and with external contacts

The role will offer a competitive salary and benefits package and will be a great role where you will have full autonomy and be able to be heavily involved with a number of projects.

For further information please contact Ella Britton

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• General Business
• Industries: Legal Services and Law Practice

Facility management-related job listings and related content have been removed for clarity and to focus on the primary role described.