Facilities Helpdesk & Reports Coordinator

CBRE Local UK; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE Local UK is seeking a Helpdesk and Report Coordinator to manage the Facilities Helpdesk, respond to calls and tickets, and deliver comprehensive reporting. You will also deputise for the Lead Contract Support when required, ensuring tasks are completed within agreed timescales.

The role requires strong customer service, proficiency in Word/Excel/Outlook, CAFM experience, and the ability to work well in a team or independently in a fast-paced environment.

Qualifications

• GCSE passes in Maths and English or equivalent.
• Proficient in Word, Excel and Outlook.
• PowerPoint and CAFM systems experience.
• Experience using CAFM for reporting and data extraction.
• Financial administration experience desirable.

Responsibilities

• Positively respond to internal and external customers with effective communication.
• Be an ambassador of CBRE values and uphold professional image.
• Provide excellent customer service by understanding needs and managing expectations.
• Participate in a diverse team; attend meetings and promote inclusivity.
• Ensure compliance with company, client site policies and safe working practices.
• Achieve results within quality and time KPIs.
• Monitor the Facilities helpdesk; ensure calls are logged and assigned.
• Run regular CAFM reports; present trends for management decisions.
• Drive performance against SLAs; ensure timely responses and closures.
• Prepare internal and customer-facing reports with accurate information.
• Maintain the QHSE database with hazard reporting and feedback.
• Complete timesheets for payroll; record leave and training.
• Raise service and purchase orders; keep trackers up to date.
• Order PPE, uniforms and tools as required.
• Maintain training matrix; notify of gaps and secure certificates.
• Support Lead Contract Support by covering duties when required.
• Carry out any reasonable request from management.

Skills

Strong customer service skills

Excellent verbal and written коммуника

Self-motivated and systematic

Results-oriented with attention to not

Time management

Organisational skills

Team player and independent worker

Education

GCSE Maths and English or equivalent

Tools

PowerPoint

CAFM systems

Job description

CBRE Local UK is seeking a Helpdesk and Report Coordinator to manage the Facilities Helpdesk, respond to calls and tickets, and deliver comprehensive reporting. You will also deputise for the Lead Contract Support when required, ensuring tasks are completed within agreed timescales.

The role requires strong customer service, proficiency in Word/Excel/Outlook, CAFM experience, and the ability to work well in a team or independently in a fast-paced environment.