Helpdesk Team Lead - On-Call & People Leadership

OCS; Glasgow; Sur place; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Award-winning employer

Digital learning

Retail perks

Professional growth

Flexible pay

Résumé du poste

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

We are looking for a Senior Helpdesk/Team Leader to manage daily operations, lead a team, and drive service excellence in a fast-growing environment. The role requires strong IT literacy, CAFM experience, and proven line-management capabilities.

Qualifications

• Experience in a senior helpdesk/team leader role with line management responsibilities.
• Strong IT and systems literacy with proficiency in Microsoft Office.
• Experience with CAFM or similar facility management systems.

Responsabilités

• Lead a team to meet daily goals and coordinate on-call duties.
• Manage and progress workload by passing jobs and monitoring progress.
• Organise and chair team meetings; encourage constructive feedback.
• Conduct monthly 1-2-1s and track staff records.
• Handle absence management and training tracking.
• Ensure training on all aspects and escalate training needs.

Connaissances

Senior helpdesk/team leader

Line management

Microsoft Office

IT literacy

Team motivation & communication

Outils

CAFM systems

Description du poste

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

We are looking for a Senior Helpdesk/Team Leader to manage daily operations, lead a team, and drive service excellence in a fast-growing environment. The role requires strong IT literacy, CAFM experience, and proven line-management capabilities.