Facilities Helpdesk Coordinator — Maintenance & Compliance

Catch 22; Essex; On-site; GBP 26,000 - 32,000; Full time

Job summary

Catch 22 is recruiting a Business Support Assistant to join the Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role focuses on coordinating maintenance, updating CAFM records, and helping ensure health and safety compliance across a busy commercial environment.

You will liaise with contractors, tenants and internal teams, monitor service levels, and deliver high-quality customer service. 40 hours per week, 5 days over 7, including weekends and evenings.

Qualifications

• Experience in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Highly organised with excellent attention to detail.
• Confident communicator with strong written and verbal communication skills.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts.

Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

Skills

Organised

Communication

Customer service

Maintenance coordination

Multitasking

Independent / team

Flexible hours

Facilities helpdesk experience

Tools

Microsoft Office

Word

Excel

Job description

Catch 22 is recruiting a Business Support Assistant to join the Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role focuses on coordinating maintenance, updating CAFM records, and helping ensure health and safety compliance across a busy commercial environment.

You will liaise with contractors, tenants and internal teams, monitor service levels, and deliver high-quality customer service. 40 hours per week, 5 days over 7, including weekends and evenings.