Apply Now

Catch 22; Essex; On-site; GBP 26,000 - 32,000; Full time

Job summary

Catch 22 is recruiting a Business Support Assistant to join the Facilities and Compliance Helpdesk at Lakeside Shopping Centre. This full-time role focuses on coordinating maintenance, updating CAFM records, and helping ensure health and safety compliance across a busy commercial environment.

You will liaise with contractors, tenants and internal teams, monitor service levels, and deliver high-quality customer service. 40 hours per week, 5 days over 7, including weekends and evenings.

Qualifications

• Experience in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Highly organised with excellent attention to detail.
• Confident communicator with strong written and verbal communication skills.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts.

Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

Skills

Organised

Communication

Customer service

Maintenance coordination

Multitasking

Independent / team

Flexible hours

Facilities helpdesk experience

Tools

Microsoft Office

Word

Excel

Job description

Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre
Hours: Full-time, 40 hours per week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary:£29,280

The Role

We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.


• Coordinate planned and reactive maintenance works.


• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.


• Track compliance documentation, certificates, and audit actions.


• Monitor contractor attendance and update system records.


• Support Health & Safety and Fire Compliance teams with reporting and administration.


• Ensure accurate data entry and maintenance of operational records.


• Deliver outstanding customer service to both internal and external stakeholders.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.


• A confident communicator with strong written and verbal communication skills.


• Experienced in a customer service, helpdesk, administration, or facilities support role.


• Comfortable managing multiple priorities in a fast-paced environment.


• Competent using Microsoft Office, particularly Word and Excel.


• Able to work independently as well as part of a wider team.


• Flexible with working hours, including weekends and late-night shifts.

What's on Offer?

• Full-time permanent position.


• Varied and fast-paced role within a supportive team.


• Opportunity to develop knowledge of facilities management, compliance, and health & safety.


• Training and development opportunities.


• Modern working environment within a leading commercial destination.