Facilities Helpdesk Coordinator – Bracknell

Office Angels; Bracknell; On-site; GBP 25,000 - 26,000; Full time

Job summary

Office Angels in Bracknell are recruiting a Helpdesk Administrator to join a facilities team based on site. You will provide first-line helpdesk support and act as the main contact for facilities management tasks. Responsibilities include handling calls, updating the CAFM system, assigning service tasks and coordinating with maintenance and subcontractors.

The role emphasizes accuracy, customer service, and proactive problem solving. Salary £25,000–£26,000 and an office-based environment.

Qualifications

• Exceptional customer service and administration skills.
• Excellent communication skills, both written and verbal.
• Exemplary attention to detail and accuracy.
• A self-motivated, professional individual with initiative.
• Ability to work under pressure and resolve issues.

Responsibilities

• Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns.
• Handle incoming and outgoing calls efficiently and effectively.
• Complete various administrative tasks on the CAFM system including assigning contractors, generating purchase orders, and updating admin information.
• Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements.
• Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
• Monitor and maintain accurate CAFM data related to helpdesk work orders, ensuring proper assignment and prioritisation.
• Monitor and complete work orders for remedial actions, both in-house and contractor-related.

Skills

Customer service

Administration

Communication skills

Attention to detail

Problem solving

Work under pressure

Tools

CAFM system

Job description

Office Angels in Bracknell are recruiting a Helpdesk Administrator to join a facilities team based on site. You will provide first-line helpdesk support and act as the main contact for facilities management tasks. Responsibilities include handling calls, updating the CAFM system, assigning service tasks and coordinating with maintenance and subcontractors.

The role emphasizes accuracy, customer service, and proactive problem solving. Salary £25,000–£26,000 and an office-based environment.