Client-Facing Helpdesk & Maintenance Coordinator

Bucks and Berks Recruitment; High Wycombe; On-site; GBP 23,000 - 32,000; Full time

Job summary

Bucks and Berks Recruitment is seeking an organised Helpdesk Administrator to join a growing HVAC and facilities management team. You will coordinate reactive and planned maintenance, liaising with engineers, subcontractors and clients to ensure service excellence and contractual compliance.

Working Monday to Friday, you will manage multiple priorities in a fast-paced environment, providing timely updates and accurate information across CAFM systems and client reports.

Qualifications

• Previous experience within a Helpdesk, Service Desk, Facilities Management or Maintenance Coordination environment.
• Experience working with CAFM systems and reactive maintenance workflows.
• Strong customer service and client communication skills.
• Excellent written and verbal communication abilities.
• Experience liaising with engineers, subcontractors and clients.
• Strong organisational skills and the ability to manage multiple priorities.
• High levels of accuracy and attention to detail.
• Good IT skills and confidence working across multiple systems.

Responsibilities

• Act as the first point of contact for clients, engineers and subcontractors.
• Answer incoming calls and respond to email enquiries professionally and efficiently.
• Log and manage reactive maintenance requests.
• Prioritise jobs according to client requirements and contractual obligations.
• Provide timely and professional updates throughout the lifecycle of each job.
• Manage customer queries and challenging situations with confidence and professionalism.
• Raise, manage and monitor work orders through CAFM and job management systems.
• Track jobs from initial instruction through to completion.
• Monitor engineer attendance, progress and outstanding actions.
• Obtain and review engineer reports, photographs and recommendations.
• Review technical information provided by engineers.
• Produce clear, concise and professional client-facing updates.
• Accurately communicate findings, completed works, outstanding actions and recommendations.
• Highlight operational risks, further attendance requirements or quotation requests where applicable.
• Ensure completed jobs contain sufficient information for reporting and invoicing purposes.

Skills

Helpdesk Operations

Facilities Management

Client communication

Multitasking

Attention to detail

IT skills

Liaising with engineers

Tools

CAFM systems

Job description

Bucks and Berks Recruitment is seeking an organised Helpdesk Administrator to join a growing HVAC and facilities management team. You will coordinate reactive and planned maintenance, liaising with engineers, subcontractors and clients to ensure service excellence and contractual compliance.

Working Monday to Friday, you will manage multiple priorities in a fast-paced environment, providing timely updates and accurate information across CAFM systems and client reports.