Facilities Helpdesk Administrator

Office Angels; Bracknell; On-site; GBP 25,000 - 26,000; Full time

Job summary

Office Angels in Bracknell are recruiting a Helpdesk Administrator to join a facilities team based on site. You will provide first-line helpdesk support and act as the main contact for facilities management tasks. Responsibilities include handling calls, updating the CAFM system, assigning service tasks and coordinating with maintenance and subcontractors.

The role emphasizes accuracy, customer service, and proactive problem solving. Salary £25,000–£26,000 and an office-based environment.

Qualifications

• Exceptional customer service and administration skills.
• Excellent communication skills, both written and verbal.
• Exemplary attention to detail and accuracy.
• A self-motivated, professional individual with initiative.
• Ability to work under pressure and resolve issues.

Responsibilities

• Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns.
• Handle incoming and outgoing calls efficiently and effectively.
• Complete various administrative tasks on the CAFM system including assigning contractors, generating purchase orders, and updating admin information.
• Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements.
• Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
• Monitor and maintain accurate CAFM data related to helpdesk work orders, ensuring proper assignment and prioritisation.
• Monitor and complete work orders for remedial actions, both in-house and contractor-related.

Skills

Customer service

Administration

Communication skills

Attention to detail

Problem solving

Work under pressure

Tools

CAFM system

Job description

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell.

Role: Helpdesk Administrator

Location: Bracknell - Office Based

Salary: £25,000 - £26,000

Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration.

Key Responsibilities:

• Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns.
• Handle incoming and outgoing calls efficiently and effectively.
• Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information.
• Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements.
• Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
• Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes.
• Monitor and complete work orders for any remedial actions, both in-house and contractor-related.

The Ideal Candidate:

• Exceptional customer service and administration skills
• Excellent communication skills, both written and verbal
• Exemplary attention to detail and the ability to work accurately
• A self-motivated, enthusiastic, and professional individual
• The ability to work well under pressure and handle challenging situations
• Strong decision-making skills and the ability to take ownership and resolve problems independently

Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

Office Angels is an employment agency.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more.

We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.