Facilities Helpdesk

Allscreens Nationwide Ltd; Bracknell; On-site; GBP 19,000 - 22,000; Part time

Job summary

Allscreens Nationwide Ltd in Bracknell is seeking a proactive Facilities Helpdesk Administrator to join a busy team supporting facilities management operations across multiple sites. You will be the first point of contact for facilities enquiries, log service requests in a CAFM system, coordinate with contractors, and provide regular updates to customers.

Excellent organisation, clear communication, and the ability to work in a fast-paced environment are essential; immediate availability is

Qualifications

• Experience in administrative, customer service, helpdesk or facilities support roles.
• Strong organisational skills with attention to detail.
• Confident written and verbal communication.

Responsibilities

• Act as first point of contact for facilities enquiries via phone, email, and helpdesk systems.
• Log and manage service requests in CAFM system; maintain accurate records.
• Coordinate with internal teams and external contractors to ensure work orders are completed.
• Provide regular updates to customers; maintain excellent service throughout the process.
• Escalate significant issues and assist with identifying trends and improvements.
• Support contractor call-outs, site inductions, permits, and compliance activities.
• Assist with health and safety administration, audits, and reporting requirements.
• Produce management reports and maintain operational data.
• Coordinate supplier visits and site activities with operations and engineering teams.

Skills

Organisational skills

Communication

Database & CAFM systems

Tools

CAFM systems

Job description

Bracknell | £14.50 per hour | Immediate Start Available

Are you an organised and customer-focused administrator looking for your next temporary opportunity? We are seeking a proactive Facilities Helpdesk Administrator to join a busy team supporting facilities management operations across multiple sites.

Key Responsibilities

• Act as the first point of contact for facilities-related enquiries via phone, email, and helpdesk systems.
• Log and manage service requests using a CAFM system, ensuring accurate records are maintained.
• Coordinate with internal teams and external contractors to ensure work orders and maintenance requests are completed efficiently.
• Provide regular updates to customers, ensuring excellent communication and service throughout the process.
• Escalate recurring or significant issues and assist with identifying trends and service improvements.
• Support the management of contractor call-outs, site inductions, permits, and compliance-related activities.
• Assist with health & safety administration, audits, statutory compliance processes, and reporting requirements.
• Produce management reports and maintain accurate operational data.
• Work closely with operational, engineering, and soft services teams to coordinate supplier visits and site activities.

About You

• Previous experience in an administrative, customer service, helpdesk, or facilities support role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator, both written and verbal.
• Comfortable working with databases, CAFM systems, or service management systems.
• Ability to prioritise workloads and work effectively in a fast-paced environment.
• Immediate availability or ability to start at short notice is highly desirable.

This is an excellent opportunity to join a professional and supportive environment, gaining valuable experience within facilities management while earning a competitive hourly rate.