Helpdesk Administrator

Chalk Hill Group; Bracknell; On-site; GBP 25,000 - 26,500; Full time

Benefits offered by this job

Supportive team

Growing healthcare organisation

Training & development

Job summary

Chalk Hill Group, based in Bracknell, is seeking a Helpdesk Administrator to join a busy support team supporting multiple UK sites. You will raise POs, allocate jobs to operatives and contractors, and track progress to ensure timely resolution.

The ideal candidate will have administration/coordination experience, strong communication, and attention to detail, with a proactive approach to ownership of tasks.

Qualifications

• Experience in administration, scheduling, helpdesk, facilities or coordination.
• Excellent communication and confident telephone manner.
• Ability to build relationships with colleagues, contractors and site teams.
• Strong organisational skills with ability to manage multiple priorities.
• Good attention to detail and accurate data entry skills.
• Proactive approach and willingness to take ownership of tasks.

Responsibilities

• Raise and manage purchase orders accurately.
• Allocate maintenance and facilities-related jobs to operatives and contractors.
• Monitor outstanding work requests and ensure timely completion.
• Act as a key point of contact for healthcare sites, contractors, and internal stakeholders.
• Communicate regularly by telephone and email to obtain updates and resolve queries.
• Update and maintain records on internal systems.
• Escalate urgent issues where required and ensure they are followed through to resolution.

Skills

Administration

Scheduling

Helpdesk

Facilities

Coordination

Communication

Telephone

Relationships

Organisation

Data entry

Proactivity

Job description

Chalk Hill Group are working with a fast-growth Healthcare business, based in Bracknell, in their search for a Helpdesk Administrator to join their busy support team.

Supporting a number of sites across the UK, you will play a vital role in ensuring maintenance requests, operational issues, and service requirements are coordinated efficiently. You will be responsible for raising purchase orders, allocating jobs to operatives and contractors, tracking progress, and ensuring issues are resolved within agreed timescales.

This role would suit someone who enjoys working in a fast-paced environment, is confident communicating with a wide range of people, and is not afraid to pick up the phone to resolve issues quickly.

Key Responsibilities:

• Raise and manage purchase orders (POs) accurately and efficiently.
• Allocate maintenance and facilities-related jobs to operatives and contractors.
• Monitor outstanding work requests and ensure timely completion.
• Act as a key point of contact for healthcare sites, contractors, and internal stakeholders.
• Communicate regularly by telephone and email to obtain updates and resolve queries.
• Update and maintain records on internal systems.
• Escalate urgent issues where required and ensure they are followed through to resolution.

About You:

The successful candidate will have:

• Previous administration, scheduling, helpdesk, facilities, or coordination experience.
• Excellent communication skills and a confident telephone manner.
• The ability to build relationships with colleagues, contractors, and site teams.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and accurate data entry skills.
• A proactive approach and willingness to take ownership of tasks.

What is on offer:

• Salary of £25,000 - £26,500 per annum.
• Supportive and collaborative team environment.
• Opportunity to work within a growing healthcare organisation.
• Ongoing training and development opportunities.

If you are an organised administrator with strong communication skills and enjoy coordinating work to keep services running smoothly, we would love to hear from you.