Helpdesk Co-Ordinator

VANRATH; Belfast City District; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Laptop

Mobile phone

Paid holidays

Parking

Pension fund

Job summary

VANRATH is seeking a dedicated Helpdesk Co-Ordinator to join a busy facilities management team in Belfast. You will be the first point of contact for clients, handling maintenance requests and billing queries with professionalism.

You will log and track jobs in a CRM (preferably Joblogic), coordinate with engineers and subcontractors, raise invoices, and support process improvements to enhance service delivery and customer satisfaction.

Qualifications

• Customer service experience within helpdesk, admin, or service desk environments.
• Experience with billing, invoicing, and accounts administration.
• Familiarity with helpdesk software, ticketing systems, and CRM tools (preferably Joblogic).
• Strong organisational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Act as the first point of contact for clients, assisting with maintenance requests and billing queries.
• Log and track maintenance jobs accurately within the CRM system, prioritising tasks.
• Coordinate with field engineers and subcontractors to ensure timely service delivery.
• Raise accurate invoices for completed work and assist with debt management.
• Maintain detailed records of service requests, job statuses, and financial transactions.
• Suggest and support process improvements to optimise service delivery and customer satisfaction.

Skills

Customer service

Helpdesk

Administrative support

Billing & invoicing

CRM tools

Joblogic

Organisational skills

Communication skills

MS Office (Excel/Outlook)

Tools

Joblogic

CRM software

Ticketing systems

Excel

Outlook

Job description

We are seeking a dedicated Helpdesk Co-Ordinator to join a thriving facilities management team. This role offers an exciting opportunity to work within a reputable company known for delivering comprehensive property services and exceptional customer support.

Salary/Benefits

• £30,000 - £32,000 DOE
• Laptop
• Mobile phone
• Paid holidays
• Parking
• Pension fund

Working Hours

Monday to Friday, 8:00am - 4:30pm

About your next employer

A renowned provider of property solutions with over 20 years of experience in delivering high-quality build, fit-out, and facilities management services. Known for their innovative approach and commitment to excellence, they serve a diverse client base across the UK and Ireland, supporting projects of all sizes with a dedicated, skilled team.

About you

• Previous experience in customer service, helpdesk, or administrative support
• Proficient in billing, invoicing, and accounts administration
• Skilled in helpdesk software, ticketing systems, and CRM tools (preferably Joblogic)
• Strong organisational skills with attention to detail
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, especially Excel and Outlook

What you'll do

• Act as the first point of contact for clients, providing professional assistance with maintenance requests and billing queries
• Log and track maintenance jobs accurately within the CRM system, prioritising tasks efficiently
• Coordinate with field engineers and subcontractors to ensure timely service delivery
• Raise accurate invoices for completed work and assist with debt management
• Maintain detailed records of service requests, job statuses, and financial transactions
• Suggest and support process improvements to optimise service delivery and customer satisfaction

VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.