Facilities Helpdesk Administrator – Harrogate

Labcorp; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Job summary

Labcorp in Harrogate, North Yorkshire is seeking a Helpdesk Administrator to join the Facilities team. You will manage daily helpdesk requests, triage inquiries and coordinate with contractors to keep facilities running smoothly.

The role requires GCSEs or equivalent, plus prior helpdesk or facilities experience and solid IT skills; familiarity with TMS systems is a plus. Standard 37-hour week with office hours.

Qualifications

• GCSE Level or equivalent.
• Prior experience in a helpdesk or facilities administrator role.
• Experience with TMS systems is preferred but strong IT skills are also valued.

Responsibilities

• Managing daily helpdesk requests through the TMS system
• Monitoring the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
• Raising helpdesk requests for relevant departments or contractors
• Maintaining the central database of purchasing requisitions raised by facilities
• Updating and managing the annual contractor scheduling for preventative maintenance
• Undertaking administrative tasks as required by facilities management

Skills

Helpdesk experience

IT skills

Interpersonal skills

Education

GCSE level

Tools

TMS systems

Job description

Labcorp in Harrogate, North Yorkshire is seeking a Helpdesk Administrator to join the Facilities team. You will manage daily helpdesk requests, triage inquiries and coordinate with contractors to keep facilities running smoothly.

The role requires GCSEs or equivalent, plus prior helpdesk or facilities experience and solid IT skills; familiarity with TMS systems is a plus. Standard 37-hour week with office hours.