Helpdesk Administrator

HAR Labcorp Early Development Laboratories Limited; Harrogate; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Labcorp is seeking a Helpdesk Administrator to join our Facilities team in Harrogate, North Yorkshire. The role involves managing daily helpdesk requests, maintaining records, and coordinating maintenance tasks within a corporate environment.

The ideal candidate will have GCSE or equivalent, strong communication skills, and experience with helpdesk operations or facilities administration. This position is based in Harrogate and follows a 37h/week schedule.

Formación

• GCSE level or equivalent required.
• Experience in a helpdesk or facilities administrator role preferred.
• Excellent communications and interpersonal skills with various stakeholders.
• Experience with TMS systems or strong IT skills considered acceptable.

Responsabilidades

• Managing daily helpdesk requests through the TMS system.
• Monitoring the facilities helpdesk, responding to email and telephone enquiries and triaging tasks.
• Raising helpdesk requests for relevant departments or contractors.
• Maintaining the central database of purchasing requisitions raised by facilities.
• Updating and managing the annual contractor scheduling for preventative maintenance.
• Undertaking administrative tasks as required by facilities management.

Conocimientos

Helpdesk experience

Interpersonal skills

IT literacy

Stakeholder management

Educación

GCSE or equivalent

Herramientas

TMS system

Facilities software

Descripción del empleo

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Helpdesk Administrator to join our Facilities team in Harrogate, North Yorkshire.

Work Schedule: 37h/week, Monday – Thursday 8.45am – 5pm, Friday 8.45am – 4.30pm

Job Responsibilities

• Managing daily helpdesk requests through the TMS system
• Monitoring the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
• Raising helpdesk requests for relevant departments or contractors
• Maintaining the central database of purchasing requisitions raised by facilities
• Updating and managing the annual contractor scheduling for preventative maintenance
• Undertaking administrative tasks as required by facilities management

Minimum Qualifications

• Educated to GCSE Level or Equivalent

Additional Job Standards

• Prior experience in a helpdesk or facilities administrator role, ideally within a corporate environment
• Excellent communications and interpersonal skills with various stakeholders
• Ideally you will hold experience with TMS systems, however strong IT skills will be considered

Labcorp is proud to be an Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.

We make employment decisions based on the needs of our business and the qualifications and merit of the individual.

Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives.

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions.

Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives.

Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.