Helpdesk Administrator

Labcorp; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Job summary

Labcorp in Harrogate, North Yorkshire is seeking a Helpdesk Administrator to join the Facilities team. You will manage daily helpdesk requests, triage inquiries and coordinate with contractors to keep facilities running smoothly.

The role requires GCSEs or equivalent, plus prior helpdesk or facilities experience and solid IT skills; familiarity with TMS systems is a plus. Standard 37-hour week with office hours.

Qualifications

• GCSE Level or equivalent.
• Prior experience in a helpdesk or facilities administrator role.
• Experience with TMS systems is preferred but strong IT skills are also valued.

Responsibilities

• Managing daily helpdesk requests through the TMS system
• Monitoring the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
• Raising helpdesk requests for relevant departments or contractors
• Maintaining the central database of purchasing requisitions raised by facilities
• Updating and managing the annual contractor scheduling for preventative maintenance
• Undertaking administrative tasks as required by facilities management

Skills

Helpdesk experience

IT skills

Interpersonal skills

Education

GCSE level

Tools

TMS systems

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Helpdesk Administrator to join our Facilities team in Harrogate, North Yorkshire.

Work Schedule: 37h/week, Monday – Thursday 8.45am – 5pm, Friday 8.45am – 4.30pm

Job Responsibilities:

• Managing daily helpdesk requests through the TMS system
• Monitoring the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
• Raising helpdesk requests for relevant departments or contractors
• Maintaining the central database of purchasing requisitions raised by facilities
• Updating and managing the annual contractor scheduling for preventative maintenance
• Undertaking administrative tasks as required by facilities management

Minimum Qualifications:

• Educated to GCSE Level or Equivalent

Additional Job Standards:

• Prior experience in a helpdesk or facilities administrator role, ideally within a corporate environment
• Excellent communications and interpersonal skills with various stakeholders
• Ideally you will hold experience with TMS systems, however strong IT skills will be considered

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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