Facilities Helpdesk Administrator – Flexible Working

Pinnacle Group; Exeter; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking a highly organised Helpdesk Administrator to join our contract office in Exeter. You will act as the first point of contact for helpdesk enquiries, manage day-to-day admin tasks, allocate work orders, track progress and report to clients.

The role requires strong computer literacy, excellent communication, and the ability to work independently in a busy FM environment. Site-based; 8AM-4PM and/or 9AM-5PM shifts are available.

Qualifications

• Administration experience within an FM environment or similar.
• Strong computer literacy and proficiency with standard office software.
• Excellent written and oral communication skills.
• Ability to prioritise workload and work under own initiative.
• Knowledge of MRI Evolution or CAFM systems is advantageous.

Responsibilities

• Day-to-day responsibility for contract office administrative functions.
• Dealing with general enquiries relating to the contract.
• Allocating work orders to internal/external contractors, tracking progress, escalating and reporting to clients.
• Ordering of supplies and materials.
• Process Reactive Maintenance supplier invoices for approval and payment.
• Reviewing PPMs and compliance; liaising with contracts and internal teams; uploading docs to SharePoint.
• Assist with covering the helpdesk and handling general enquiries as required.
• Produce monthly activity reports aligned with the client report for completed jobs.

Skills

FM admin exp

Computer literacy

Written & verbal comms

Prioritisation

Initiative

Tools

MRI Evolution

Job description

Pinnacle Group is seeking a highly organised Helpdesk Administrator to join our contract office in Exeter. You will act as the first point of contact for helpdesk enquiries, manage day-to-day admin tasks, allocate work orders, track progress and report to clients.

The role requires strong computer literacy, excellent communication, and the ability to work independently in a busy FM environment. Site-based; 8AM-4PM and/or 9AM-5PM shifts are available.