Helpdesk Administrator/Customer Support

Guidant Global; Winsford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Guidant Global is seeking a reliable Help desk Operative to join our facilities maintenance team in the UK. The role is suited to someone organised, customer focused and comfortable working in a fast-paced environment.

You will answer calls and emails, log and manage maintenance jobs, liaise with engineers and suppliers, raise quotes, update clients, and track job progression from start to finish while maintaining accurate records.

Qualifications

• Previous experience in a help-desk, facilities, maintenance, or customer service role.
• Confident telephone manner and professional written communication.
• Strong organisational skills with good attention to detail.
• Able to prioritise workloads and manage multiple tasks.
• Comfortable using IT systems such as Outlook, job management systems, Excel etc.
• Calm under pressure and able to deal with challenging situations professionally.

Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers.
• Logging and managing maintenance jobs accurately via the help desk system.
• Liaising with engineers, subcontractors, and suppliers.
• Raising, sending, and following up on quotes.
• Providing updates to clients and managing job progression from start to finish.
• Escalating urgent or overdue issues appropriately.
• Maintaining clear and accurate records.
• Preparing basic reports.
• Tracking incoming requests to ensure they are logged with the correct priority.
• Dealing with invoicing.
• Updating client portals and systems in line with contractual requirements.

Skills

Organisational skills

Customer focus

IT systems

Multi-tasking

Communication

Calm under pressure

Tools

Outlook

Excel

Job management systems

Job description

We are a facilities maintenance company looking for a reliable and organised Help desk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers
• Logging and managing maintenance jobs accurately via the help desk system
• Liaising with engineers, subcontractors, and suppliers
• Raising, sending, and following up on quotes
• Providing updates to clients and managing job progression from start to finish
• Escalating urgent or overdue issues appropriately
• Maintaining clear and accurate records
• Preparing basic reports
• tracking incoming requests to ensure they are logged with the correct priority
• Dealing with invoicing
• Updating client portals and systems in line with contractual requirements

About you

• Previous experience in a help-desk, facilities, maintenance, or customer service role
• Confident telephone manner and professional written communication
• Strong organisational skills with good attention to detail
• Able to prioritise workloads and manage multiple tasks
• Comfortable using IT systems such as Outlook, job management systems, excel etc
• Calm under pressure and able to deal with challenging situations professionally

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.