FM Central Administrator

North Bristol NHS Trust; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

North Bristol NHS Trust is seeking a Helpdesk and Administration professional to support the facilities directorate. The role focuses on day-to-day Helpdesk operation, fault logging, and admin support for around 900 facilities staff across services including Estate, Portering, Domestic, Catering, Laundry and Waste management.

The post holder will be the first point of contact for service requests, ensuring prompt, professional responses and close collaboration with colleagues and Trust staff to

Qualifications

• Answer all incoming and internal calls to the Helpdesk in a responsive and professional manner.
• Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times.
• To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service.

Responsibilities

• To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
• Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
• To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service

Skills

Communication skills

Customer service

Job description

This Position will be for the helpdesk function of the admin team. The main focus for the Helpdesk and Administration functions are: during the period on shift the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it's employees for all specialities within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 900 facilities staff. The role is to act as the first point of contact for all service requests that help to facilitate as far as possible, a comfortable, safe, and pleasant patient experience. Our main role within admin is to support the rest of facilities in as many ways we can, by providing a central service which offers help in various tasks from absences to pay queries. North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. Provide a full Administration, Helpdesk and Reception service to the facilities directorate as part of the facilities central administration team which includes but is not limited to:-

• To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
• Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
• To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service