Facilities Helpdesk Administrator - Part-Time Weekend

NBT; West of England; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking a part-time Helpdesk and Administration role within the Facilities Management team in Bristol. The post supports the central administration, handles faults and requests, and manages payroll and leave for around 900 facilities staff.

The role emphasizes responsive communication with patients and staff, and requires strong IT and admin skills. This permanent, part-time position offers a weekend rotational schedule and a pro rata annual salary of

Qualifications

• Experience handling telephone calls and delivering excellent customer service.
• Proven ability to provide administrative support and accurate data entry.
• Ability to manage pay, annual leave and absence records for large teams.

Responsibilities

• Provide full Administration, Helpdesk and Reception service to the facilities directorate.
• Log faults/requests and close work orders when completed.
• Process and monitor pay, annual leave and absence for circa 900 facilities staff.
• Answer incoming and internal calls to the Helpdesk in a responsive, professional manner.
• Maintain communication with Helpdesk colleagues and Trust staff.
• Support smooth running of the Facilities Department.

Skills

Telephone handling

Administrative support

Data entry

Communication

Teamwork

Education

Level 3 Qualifications

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Bristol NHS Foundation Trust is seeking a part-time Helpdesk and Administration role within the Facilities Management team in Bristol. The post supports the central administration, handles faults and requests, and manages payroll and leave for around 900 facilities staff.

The role emphasizes responsive communication with patients and staff, and requires strong IT and admin skills. This permanent, part-time position offers a weekend rotational schedule and a pro rata annual salary of