Facilities Coordinator

Healthy Estates Facilities Management; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein aufstrebendes Unternehmen im Bereich Facility Management sucht einen engagierten Facilities Coordinator, der in einem dynamischen Umfeld arbeitet. In dieser Rolle sind Sie dafür verantwortlich, dass alle Auftragnehmer die vereinbarten Service-Level-Agreements einhalten und die KPIs gemäß den gesetzlichen Anforderungen erfüllen. Sie werden eng mit externen Teams zusammenarbeiten, um einen reibungslosen Service zu gewährleisten und starke Beziehungen aufzubauen. Mit einem Fokus auf Kundenservice und der Fähigkeit, neue Systeme schnell zu erlernen, sind Sie der Schlüssel zu unserem Erfolg. Wenn Sie eine Leidenschaft für Kundenbetreuung und Facility Management haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenloses Parken

Jährliche Gesundheitsbewertung von Bupa

Kostenlose Fitnessstudio-Pässe

Uniform

Mitarbeitervorteile

Unternehmensveranstaltungen

Qualifications

• Erfahrung im telefonbasierten Kundenservice in einem schnelllebigen Umfeld.
• Kenntnisse in CAFM-Systemen sind wünschenswert.

Responsibilities

• Bearbeitung von Anrufen und E-Mails von internen Abteilungen und Dritten.
• Aufbau von Beziehungen zu Kunden und Überwachung des Fortschritts.

Skills

Kundenservice-Erfahrung

CAFM-Systeme

Microsoft Office

Beziehungsmanagement

Schnelle Lernfähigkeit

Tools

CAFM-System

Microsoft Office

Job description

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An opportunity to join an expanding and progressive facilities management company in a fast-paced and varied environment.

In this role, you will ensure that all contractors are working to the agreed service level agreements and meeting KPIs in line with statutory compliance requirements.

Your role will involve the effective recording of all work orders against the appropriate assets within the CAFM system. This will cover both planned and reactive maintenance works. Our Facilities Coordinators are responsible for monitoring the progress of these work orders through to completion, and making sure all documentation relating to these works has been completed and recorded correctly and in a timely manner.

The Facilities Coordinator will aim to answer all queries relating to the service and maintenance contract and provide a first call resolution where possible. You will also work closely with external teams and contractors to ensure continuity of service and to achieve key objectives, so the ability to build strong relationships is key.

Before applying for this role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume, fast-paced environment or facilities support role. For this role, the ability to learn new skills and systems quickly is essential. Previous experience with CAFM systems and Microsoft Office programs is also desired.

Benefits include free parking, annual Bupa health assessment, free gym passes, uniform, staff incentives, and company events.

Hours: Monday-Friday 9am-5pm. (1 week in 5 on call as an escalation contact only). Top-up pay of £100 per week for being on call.

Key Responsibilities:

1. Process calls and emails from internal departments and third parties
2. Resolve general inquiries on a first call resolution basis where possible
3. Liaise with contractors to confirm/schedule attendance to work orders within agreed SLAs
4. Create regular reports and provide progress updates for Helpdesk Manager as required
5. Build relationships with your sites/customer base, provide regular updates, and review progress
6. Monitor contractors throughout various processes to manage poor performance/non-attendance within SLA
7. Maintain awareness of health & safety, environmental health, and critical issues, prioritizing jobs accordingly
8. Be aware of reported issues that could be potentially dangerous or lead to non-compliance
9. Retain high volumes of industry knowledge and draw on this daily

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Facilities Services