Facilities Coordinator

Bellrock Group; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Facilities Coordinator, where your role is crucial in delivering effective Facilities Management services. You will support the Facilities Manager in ensuring compliance with PFI contracts and managing helpdesk operations. This role offers a unique opportunity to engage with diverse stakeholders, analyze performance data, and contribute to a culture of excellence. With a focus on personal development and a comprehensive benefits package, this is a chance to shine in a supportive and inclusive environment. If you're ready to make an impact and grow your career, we want to hear from you!

Benefits

25 days annual leave

Salary exchange pension scheme

Life cover

Paid sick leave

Employee assistance program

Enhanced parental leave

Cycle to work scheme

Holiday purchase scheme

Discount scheme

Healthcare Cashplan

Qualifications

• Experience in managing PFI contracts and facilities operations.
• Strong customer service skills and IT literacy required.

Responsibilities

• Support the FM in delivering Facilities Management services.
• Manage helpdesk operations and coordinate with contractors.

Skills

Understanding of PFI contracts

Customer Service

Facilities Management operations

IT literacy

Data analysis and reporting

Attention to detail

Financial management

Contractor/Supplier management

Tools

Concerto

Microsoft-based applications

Bespoke CAFM systems

Job description

Facilities Coordinator

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. We unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. We’re all about helping them to shine.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further. Everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.

As a Facilities Coordinator with Bellrock, you’ll support the Facilities Manager (FM) and the Bellrock team in the compliant, timely, and effective delivery of Facilities Management contracted services at the Castle Hill Centre.

• Ensure that Bellrock meets PFI contractual obligations and the timely delivery of the contract deliverables.
• Overall operation and management of the helpdesk (Concerto).
• Be the first point of escalation for the client, building users, and suppliers as required.
• Ensure that reactive tasks logged by building users are attended to and rectified in a timely manner and within the relevant priority category.
• Delegate caretaker resources to attend to faults and issues logged by building users.
• Liaise with sub-contractors/suppliers to arrange attendances for Planned Preventative Maintenance as well as for reactive and quoted works, ensuring they are completed ahead of set due dates and that sub-contractors/suppliers complete tasks and upload certification on Concerto.
• Coordinate with the FM and/or Head Caretaker in resolving issues quickly by taking ownership of jobs where an issue or fault has led to a potential unavailability/service failure event until satisfactory completion and keeping stakeholders informed until the matter is satisfactorily resolved.
• Assist the FM in arranging attendances for quoted works ensuring the relevant resources are available and works are not disruptive to building operations.
• Produce data and analysis of helpdesk statistics, sub-contractor/supplier performance, and compliance as required.
• Assist the FM in gathering and compiling all necessary data and information from all service streams required for monthly FM Operations reporting.
• Ensure that all Variation, Lifecycle, and Additional non-contract works are billed on completion and in a timely manner as well as maintaining the respective trackers.
• Coordinate the activities of all Bellrock services to ensure that the necessary data management information to effectively monitor the contract can be produced.
• Monitor and liaise with sub-contractors/suppliers to ensure effective day-to-day service delivery and work closely with the FM to identify any performance issues.
• Maintain the helpdesk PPM schedule to ensure it is up to date and liaise with Planned services for any amendments or changes approved by the FM.
• Support the FM in promoting a culture of compliance and escalate any issues or areas of concern.
• Manage and operate Concerto and Lens on behalf of Exempt Suppliers ensuring all information is accurate and monitored.
• Assist the FM in the financial management of operations by ensuring documentation of spend and that budgetary parameters are being met.
• Place and manage orders to suppliers utilizing Bellrock platforms and ensuring that best value is obtained.
• Ensure accurate financial reconciliation and reporting of Bellrock Catering Services.
• Promote the Bellrock values within the business and all operations.
• Support the FM in maintaining positive and collaborative relationships with the representatives of Bolton Metropolitan Council, ProjectCo, and all other contract stakeholders.
• Embrace learning and personal development opportunities.
• Any other reasonable duties and tasks that may be requested.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and own it as a Facilities Coordinator, you’ll need:

• Understanding or working knowledge of the delivery of PFI contracts.
• Internal & External Customer Service.
• Day-to-day Facilities Management operations and service delivery.
• IT literate particularly in Microsoft-based applications and bespoke operating platforms.
• Bespoke CAFM and helpdesk systems and processes.
• Leading an administrative support function.
• Prioritizing and delegation of tasks.
• Understanding how to deliver contracted services.
• Contractor/Supplier management.
• Data analysis and reporting.
• Attention to detail and information gathering.
• Technical understanding of building services.
• Financial disciplines such as P&L, budgeting.
• Awareness of Procurement and Supply chain operations.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our site based in Bolton. This role is office-based, Monday to Friday, 9am to 5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity, and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Everyone feels welcome, included, and supported to be themselves and achieve more.

If you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. Apply today.