Facilities Assistant ( Step-up-to-work)

Raven Housing Trust; Redhill; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salaries

Fantastic work/life balance with flexi

Learning and development opportunities

Enhanced maternity, paternity, and/adp

Funded health cash plan

Extensive wellbeing support

Voucher-based recognition scheme

Retail discounts

Job summary

Raven Housing Trust in Redhill, Surrey, is offering a fixed-term, full-time Steps Up to Work placement (up to 12 months) as a Facilities Assistant to join the Facilities Team. This paid placement targets individuals aged 18+ who are unemployed and seeking essential skills for future employment.

You will assist the Facilities Lead with daily tasks, help organise meetings, conduct inspections, and participate in building upgrade activities while supporting a safe, well‑maintained office

Qualifications

• Closely follows procedures and processes to consistently and correctly implement policies in daily work.
• Punctual and consistently meets deadlines for routine tasks.
• Ability to use core MS tools and quickly learn other systems to complete duties and collaborate with colleagues.
• Always ensures a polite and professional tone with colleagues and customers.

Responsibilities

• Assisting the facilities Lead with their daily tasks and projects.
• Liaising with Raven Housing staff and assisting the Letting Manager with tasks.
• Organising meetings, sending emails from the facility inbox, booking rooms and sending out invites.
• Taking part in weekly & monthly building inspections.
• To shadow the Facilities Lead and gain a good insight into the building upgrade works happening at Raven House.

Skills

Professional communication

Punctuality

Teamwork

Customer focus

Tools

MS Office

Job description

Full time – 36 hours per week

Fixed Term – 1 Year

Redhill, Surrey

Are you aged 18 plus and looking to get into work? Raven Housing Trust might just have what you are looking for! We’re currently recruiting for a Step up to work Facilities Operative Assistant to join our Facilities Team.

‘Real’ paid work experience placement for up to 12 months. The Step Up to Work Programme is open to people aged 18 plus, who live in East Surrey. You must be currently unemployed for over 3 months and looking to gain essential skills and work experience to enhance your future employment prospects.

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not justwhat we do, it’show we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• WePut Customers Firstin everything we do.

• We willAlways Be Curiousabout how we can do better.

• We work together toMake It Happen.

Want to be part of our community? We’re currently recruiting for a Facilities Assistant to join our Facilities Team

What you’ll achieve in the role:

The overall purpose of this role is to provide support for the day-to-day management of Raven’s office spaces, ensuring they are safe, well-maintained, and operate efficiently. The role focuses on developing a high standard of service, maintaining compliance with statutory and health and safety requirements, and providing a comfortable and well-functioning working environment.

Key responsibilities include:

• Assisting the facilities Lead with their daily tasks and projects.
• Liaising with Raven Housing staff and assisting the Letting Manager with tasks.
• Organising meetings, sending emails from the facility inbox, booking rooms and sending out invites.
• Taking part in weekly & monthly building inspections.
• To shadow the Facilities Lead and gain a good insight into the building upgrade works happening at Raven House.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

• Closely follows procedures and processes to consistently and correctly implement policies in daily work.
• Punctual and consistently meets deadlines for routine tasks.
• Ability to use core MS tools and quickly learn other systems to complete duties and collaborate with colleagues.
• Always ensures a polite and professional tone with colleagues and customers.

Please review the job description for full criteria details.

Job Description - Facilities Assistant SUTW

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 15th September 2026

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash planExtensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for flexible working; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [e-mail] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [e-mail], or phone us on 0300 123 3399.