Facilities Assistant

B3Living; Broxbourne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days holiday

Pension (up to 12%)

Life assurance

Health plan

Job summary

B3Living is seeking a facilities administrator to support the day-to-day running of our main office and corporate facilities in Turnford, Hertfordshire. You will assist with safety compliance, contractor coordination and responding to requests to keep workplaces welcoming and well-managed.

With opportunities to contribute to security, health and safety, and workplace services, you’ll be part of a social housing organisation committed to inclusive, sustainable living for local communities.

Qualifications

• Experience in facilities team or office support.
• Knowledge of building safety and management.
• Ability to carry out health, safety and fire compliance tasks.
• Ability to co-ordinate contractors.
• Ability to handle maintenance/service requests and administrative tasks.
• Customer-focused approach.
• Good IT skills across MS Office and familiarity with a helpdesk system.
• Willingness to undertake health and safety or facilities management training.

Responsibilities

• Support the day-to-day running of the main office and facilities.
• Balance planned maintenance with facilities requests.
• Co-ordinate contractors and respond to changing needs across the business.
• Support building security, health and safety, meeting and workplace services.
• Ensure facilities issues are resolved efficiently and to a high standard.

Skills

Facilities experience

Building safety knowledge

Health & safety tasks

Contractor coordination

Maintenance requests

Customer-focused

MS Office IT skills

Health & safety training

Driving licence

Tools

Helpdesk system

MS Office

Job description

We have an exciting opportunity for a facilities, office support or customer service professional with good health and safety knowledge and strong organisational skills to join our dedicated team.

In this role, you’ll support the smooth day-to-day running of our main office and other corporate facilities, helping to maintain safe, welcoming and well-managed working environments. Working closely with the Senior Facilities Co-ordinator, you’ll balance planned maintenance and compliance activities with facilities requests, co-ordinating contractors and responding to the changing needs of colleagues across the business. You’ll also support building security, health and safety, meeting and workplace services, ensuring facilities issues are resolved efficiently and consistently to a high standard.

We’re looking for someone with…

• Experience of working in a facilities team, office support or customer-focused role
• Knowledge of building safety and management
• The ability to carry out health, safety and fire compliance tasks
• The ability to co-ordinate contractors
• The ability to handle maintenance and service requests and administrative tasks.
• The ability to provide a customer-focused approach
• Good IT skills across MS Office products and familiarity with a helpdesk system
• Good health and safety knowledge and a willingness to undertake health and safety or facilities management training
• A full, valid driving licence and use of a vehicle

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

• 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
• Buy and sell holiday scheme.
• Up to 12% pension contribution.
• Life assurance cover.
• Funded health cash plan or subsidised private medical insurance.
• Enhanced family leave.
• Range of special leave.
• Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 17th September 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Facilities Administrator, Facilities Co-ordinator, Facilities Support Assistant, Facilities Support Officer, Building Services Assistant, Building Support Assistant, or Property Services Assistant.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.