Facilities Associate

CBRE Group, Inc.; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Workplace Assistant to support mailroom, facilities, and front-of-house operations on site. You will assist with deliveries, mail handling, stationery, and basic porter duties while upholding CBRE and client policies.

The role involves maintaining records, using CAFM systems, and supporting Health & Safety compliance. The ideal candidate demonstrates strong communication, organisation, and IT skills, with a proactive approach to delivering excellent

Qualifications

• Clear communication with colleagues, clients, contractors and visitors.
• Strong organisational skills with the ability to prioritise tasks and manage workload.
• Proficient in Microsoft Office and workplace tech systems.
• Ability to work with CAFM systems and digital tools to support service delivery.
• Commitment to delivering excellent customer service and building positive working relationships.
• Understanding of Health & Safety compliance in the workplace.

Responsibilities

• Assist in delivering mailroom services and facilities duties to the client.
• Sort all externally delivered mail, including Royal Mail and courier deliveries.
• Deliver and collect mail to and from departments on site.
• Scan mail and distribute to departments as required.
• Maintain records of all incoming and outgoing mail for audit purposes.
• Operate post room equipment, including scales and franking machines, and report faults as necessary.
• Support contractor management activities with subcontractors.
• Order and distribute stationery across the site as required.
• Collect and safely store confidential waste on site.
• Complete reactive porter duties across the site.
• Assist the management team with ad hoc requests.
• Support the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements.
• Build effective relationships with key stakeholders and client representatives.
• Assist with Front of House operations and provide cover where required.
• Utilise CBRE systems to log jobs through the CAFM system and support Health and Safety compliance.

Skills

Communication Skills

Organisation & Planning

IT Skills

Customer Focus

Health & Safety

CAFMs & Digital Tools

Tools

CAFMs

Microsoft Office

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.

Job Title:

Facilities Workplace Assistant

The Facilities Workplace Assistant is responsible for supporting workplace, facilities, mailroom and front of house operations, ensuring the delivery of a professional and efficient service to the client.

Role Summary:

• Assist in delivering mailroom services and facilities duties to the client.
• Sort all externally delivered mail, including Royal Mail and courier deliveries.
• Deliver and collect mail to and from departments on site.
• Scan mail and distribute to departments as required.
• Maintain records of all incoming and outgoing mail for audit purposes.
• Operate post room equipment, including scales and franking machines, and report faults as necessary.
• Support contractor management activities with subcontractors.
• Order and distribute stationery across the site as required.
• Collect and safely store confidential waste on site.
• Complete reactive porter duties across the site.
• Assist the management team with ad hoc requests.
• Support the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements.
• Build effective relationships with key stakeholders and client representatives.
• Assist with Front of House operations and provide cover where required.
• Utilise CBRE systems to log jobs through the CAFM system and support Health and Safety compliance.

Experience Required:

• Communication Skills
• Ability to communicate effectively with colleagues, clients, contractors and visitors.
• Ability to respond professionally to routine enquiries and requests.
• Organisation & Planning
• Strong organisational skills with the ability to prioritise tasks and manage workload effectively.
• Attention to detail when maintaining records and processing mail services.
• IT Skills
• Competent user of Microsoft Office applications and workplace technology systems.
• Ability to utilise CAFM systems and digital tools to support service delivery.
• Customer Focused
• Commitment to delivering excellent customer service and building positive working relationships.
• Health & Safety Awareness
• Understanding of the importance of Health and Safety compliance within a workplace environment.
• Ability to follow company and client procedures and contribute to a safe working environment.

DISCLAIMER

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. CBRE reserves the right to amend the duties and responsibilities of the role in line with business requirements.