Assistant Facilities Manager

CBRE; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global facilities management provider is looking for an Assistant Facilities Manager to join their Birmingham team. In this role, you will manage Facilities Management coordinators and ensure vendor compliance with contractual obligations. Responsibilities include coordinating client meetings, issuing monthly reports, and ensuring operational efficiency across multiple services. Ideal candidates will have proven experience in FM services, strong communication skills, and a customer-oriented mindset. This is a full-time role focused on management and operational support.

Qualifications

• Strong proven experience in a Facilities Management or related services environment.
• Good understanding of FM service contracts and negotiations.
• Ability to work under pressured deadlines while managing multiple services.

Responsibilities

• Manage and support the FMC ensuring tasks are completed.
• Ensure vendors operate in line with contractual obligations.
• Assist in developing a working BCP solution with the client team.

Skills

Management of Facilities Management coordinators

Vendor management

Strong communication skills

Customer service ethic

IT literate – Microsoft packages

Job description

Join to apply for the Assistant Facilities Manager role at CBRE

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham, England.

Responsibilities

• Manage and support the FMC (Facilities Management coordinators) ensuring rotas and work tasks are completed
• Ensure all vendors deliver services in line with the contractual obligations and expectations
• Resolve any supplier issues directly with nominated vendors
• Assist / develop a working BCP solution with the CBRE and client team
• Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise purchase orders on JDE and process/endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs with the team
• Escalate any emergencies connected with the facilities or equipment
• Principle point of contact for colleagues in the London sites
• Liaise with FM vendors regarding service visits with assistance from the security team
• Ensure office equipment is working and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning vendor
• Assist in keeping FM location operational manual and playbooks up to date
• Ensure a professional and courteous working relationship is maintained with the landlords and their representatives in both buildings
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendor passes are returned and that NDAs are completed and filed
• Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
• Identify any service shortfalls
• Ensure that all PPMs are carried out as scheduled
• Manage the stock room, including stock levels
• Manage the outsourced postal / courier service

Experience Required

• Strong proven experience in an FM or related services environment
• Responsible for multiple services at site level
• Good knowledge of Facilities Management SLA's / KPI's
• Experience in dealing with suppliers / contractors
• IT literate – Microsoft packages
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethicTeam player mind‑set
• Ability to work to pressured deadlines and take on challenges when required

Service line

GWS Segment

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing